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SITI HUSNA AINU SYUKRI, M.T. , - (2013) PENERAPAN CUSTOMER SATISFACTION INDEX (CSI) DAN HOTELLING T2 CONTROL CHART PADA KUALITAS PELAYANAN TRANS JOGJA. PENERAPAN CUSTOMER SATISFACTION INDEX (CSI) DAN HOTELLING T2 CONTROL CHART PADA KUALITAS PELAYANAN TRANS JOGJA.

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