ANALISIS FAKTOR-FAKTOR YANG MEMPENGARUHI INTERNET BANKING CONTINUANCE INTENTION DENGAN MENGGUNAKAN MODEL UNIFIED THEORY OF ACCEPTANCE AND USE OF TECNOLOGY (STUDI KASUS PADA NASABAH BANK UMUM SYARIAH DI KOTA SEMARANG)

MIRANTI YULI ASTUTI, NIM. 14820035 (2018) ANALISIS FAKTOR-FAKTOR YANG MEMPENGARUHI INTERNET BANKING CONTINUANCE INTENTION DENGAN MENGGUNAKAN MODEL UNIFIED THEORY OF ACCEPTANCE AND USE OF TECNOLOGY (STUDI KASUS PADA NASABAH BANK UMUM SYARIAH DI KOTA SEMARANG). Skripsi thesis, UIN SUNAN KALIJAGA YOGYAKARTA.

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Abstract

This study aims to determine the influence of performance expectancy, effort expectancy, social influence, facilitating conditions and satisfaction with customer decisions to keep using internet banking services at Sharia Commercial Bank in Semarang City. This research is a quantitative research using survey method. The population in this study are customers who use internet banking at Sharia Commercial Bank of Semarang City with a sample of 100 customers. The results of this study simultaneously indicate that performance expectancy, effort expectancy, social influence, facilitating conditions and satisfaction significantly influence internet banking continuance intention. Partially, only performance expectancy variable, facilitating condition and satisfaction significantly influence internet banking continuance intention on customers of Sharia Commercial Bank in Semarang City, while effort ecpectancy and social influence variables have no significant effect.

Item Type: Thesis (Skripsi)
Additional Information / Pembimbing: Jauhar Faradis, S.H.I., M.A.
Uncontrolled Keywords: UTAUT, performance expectancy, effort expectance, social influence, facilitating conditions, satisfaction, continuance intention, internet banking
Subjects: Perbankan Syariah
Divisions: Fakultas Ekonomi dan Bisnis Islam > Perbankan Syari'ah (S1)
Depositing User / Editor: Miftahul Ulum [IT Staff] ---- youtube : ulum virgo -------- Facebook : digilibuin
Date Deposited: 23 Nov 2018 02:26
Last Modified: 23 Nov 2018 02:26
URI: http://digilib.uin-suka.ac.id/id/eprint/31638

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