PENGARUH KUALITAS WEBSITE BANK SYARIAH MANDIRI BERDASAR METODE “WEBQUAL 4.0 MODIFIKASI” TERHADAP KEPUASAN PENGGUNA (STUDI KASUS PADA MAHASISWA UIN SUNAN KALIJAGA)

BEKTI SOLEHUDIN, NIM. 14820077 (2018) PENGARUH KUALITAS WEBSITE BANK SYARIAH MANDIRI BERDASAR METODE “WEBQUAL 4.0 MODIFIKASI” TERHADAP KEPUASAN PENGGUNA (STUDI KASUS PADA MAHASISWA UIN SUNAN KALIJAGA). Skripsi thesis, UIN SUNAN KALIJAGA YOGYAKARTA.

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Abstract

This research tries to analyze how the quality of Bank Syariah Mandiri website is based on end-user assessment using the method of webqual modification and its effect on website user satisfaction. The object of this research is the Bank Syariah Mandiri website that addresses www.syariahmandiri.co.id., And uses 100 UIN Sunan Kalijaga Yogyakarta students as respondents to measure how the website is quality. To find out how the relationship between website quality and user satisfaction is done, multiple regression statistics are analyzed using SPSS applications. The results of this study indicate that there is a significant positive relationship between the variables of website quality measurement, namely usability, quality of information, quality of interaction, and quality of web design with user satisfaction variables of Bank Syariah Mandiri website

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