PENGARUH LAYANAN E-BANKING TERHADAP KEPUASAN NASABAH BNI SYARIAH CABANG YOGYAKARTA

BUDI INDRA FARMAWINDO, NIM. 14820032 (2019) PENGARUH LAYANAN E-BANKING TERHADAP KEPUASAN NASABAH BNI SYARIAH CABANG YOGYAKARTA. Skripsi thesis, UIN SUNAN KALIJAGA YOGYAKARTA.

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Abstract

This study aims to find out the Effect of E-Banking Services on BNI Syariah Customer Satisfaction in Yogyakarta Branch. In this study three factors were used to influence customer satisfaction at BNI Syariah Yogyakarta Branch, namely trust, convenience, and risk. This study uses a quantitative approach with sampling using probability sampling methods. Data collection techniques using questionnaires/questionnaires with a total sample of 40 respondents. The research results in the partial test (T Test) on customer satisfaction showed that the variables of trust, convenience, and risk had a significant effect. In this study also every variable that has trust, ease, and risk can increase customer satisfaction in e-banking services.

Item Type: Thesis (Skripsi)
Additional Information / Pembimbing: Dr. IBI SATIBI, S.H.I., M.Si
Uncontrolled Keywords: Trust, Ease, and Risk, Satisfaction
Subjects: Perbankan Syariah
Divisions: Fakultas Ekonomi dan Bisnis Islam > Perbankan Syari'ah (S1)
Depositing User / Editor: Drs. Mochammad Tantowi, M.Si.
Date Deposited: 01 Apr 2019 09:46
Last Modified: 01 Apr 2019 09:46
URI: http://digilib.uin-suka.ac.id/id/eprint/34261

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