PERSEPSI MAHASISWA TENTANG KUALITAS PELAYANAN PERPUSTAKAAN BERDASARKAN MODEL LIBQUAL DI DIREKTORAT PERPUSTAKAAN UNIVERSITAS ISLAM INDONESIA

ANGGITA MARGA UTAMI, NIM. 09140014 (2013) PERSEPSI MAHASISWA TENTANG KUALITAS PELAYANAN PERPUSTAKAAN BERDASARKAN MODEL LIBQUAL DI DIREKTORAT PERPUSTAKAAN UNIVERSITAS ISLAM INDONESIA. Skripsi thesis, UIN SUNAN KALIJAGA.

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Abstract

This study aims to describe the Student Perceptions About Quality Library Service Model Based on Directorate LibQual Indonesian Islamic University Library. To measure service quality using the model LibQual author of Peter Hernon with 3 dimensional Affect of service, information control, library as place. Subjects were students of the Islamic University of Indonesia, while the object of research is the quality of library services. Student population is taken Universitas Islam Indonesia some 19 057 people, while the number of samples to determine the author uses the formula from Simmamra Bilson, samples taken in this study was 100 respondents using accidental sampling technique. Data was collected through observation, documentation, interviews, and questionnaires as the primary method. The analysis used is quantitative descriptive analysis. The results obtained can be summarized as follows: the average value of the variable quality of care for sub Affect of service is 3.14, so the average is considered good. For the control variables of information the average quality of service is 3.28, so the average is categorized as very good. For variable sub library as place an average quality of service is 3.33, so the average is categorized as very good. For sub-variables of service quality overall average value of quality of service is 3.24, so the average is considered good. Results of this study showed that students' perceptions about the quality of library services in the Directorate of Libraries UII is good, but there are several things to consider, such as the Affect dimension of service is necessary or a higher priority to be improved, such as the following and Librarianship training, leadership, and interpersonal skills. Keywords: LibQual, Quality of Service

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