RUBAIYATUN RASDAN , (2008) DIMENSI KUALITAS PELAYANAN (CAROL KING). /UIN Sunan Kalijaga/Proseding/.
Full text not available from this repository.Abstract
10 Dimensi kualitas pelayananbr : 1. Realibility, 2. Responsivenes , 3. Competence, 4. Access , 5. Courtecy, 6. Communication, 7. Credibility, 8. Security, 9. Understanding/knowing the customer, 10. Tangibles
Item Type: | Article |
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Uncontrolled Keywords: | Kualitas pelayanan |
Depositing User: | Edi Prasetya [edi_hoki] |
Last Modified: | 04 May 2012 23:37 |
URI: | http://digilib.uin-suka.ac.id/id/eprint/237 |
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