PENGARUH LAYANAN E-BANKING TERHADAP KEPUASAN NASABAH BNI SYARIAH CABANG YOGYAKARTA

BUDI INDRA FARMAWINDO, NIM. 14820032 (2019) PENGARUH LAYANAN E-BANKING TERHADAP KEPUASAN NASABAH BNI SYARIAH CABANG YOGYAKARTA. Skripsi thesis, UIN SUNAN KALIJAGA YOGYAKARTA.

[img]
Preview
Text (PENGARUH LAYANAN E-BANKING TERHADAP KEPUASAN NASABAH BNI SYARIAH CABANG YOGYAKARTA)
14820032_BUDI INDRA FARMAWINDO_FULLTEXT.pdf - Published Version

Download (9MB) | Preview
[img] Text (PENGARUH LAYANAN E-BANKING TERHADAP KEPUASAN NASABAH BNI SYARIAH CABANG YOGYAKARTA)
14820032_BUDI INDRA FARMAWINDO_BAB II_SAMPAI_BAB IV.pdf - Published Version
Restricted to Registered users only

Download (11MB)

Abstract

This study aims to find out the Effect of E-Banking Services on BNI Syariah Customer Satisfaction in Yogyakarta Branch. In this study three factors were used to influence customer satisfaction at BNI Syariah Yogyakarta Branch, namely trust, convenience, and risk. This study uses a quantitative approach with sampling using probability sampling methods. Data collection techniques using questionnaires/questionnaires with a total sample of 40 respondents. The research results in the partial test (T Test) on customer satisfaction showed that the variables of trust, convenience, and risk had a significant effect. In this study also every variable that has trust, ease, and risk can increase customer satisfaction in e-banking services.

Item Type: Thesis (Skripsi)
Additional Information: Dr. IBI SATIBI, S.H.I., M.Si
Uncontrolled Keywords: Trust, Ease, and Risk, Satisfaction
Subjects: Perbankan Syariah
Divisions: Fakultas Ekonomi dan Bisnis Islam > Perbankan Syari'ah (S1)
Depositing User: Drs. Mochammad Tantowi, M.Si.
Date Deposited: 01 Apr 2019 09:46
Last Modified: 01 Apr 2019 09:46
URI: http://digilib.uin-suka.ac.id/id/eprint/34261

Share this knowledge with your friends :

Actions (login required)

View Item View Item
Chat Kak Imum