relation: https://digilib.uin-suka.ac.id/id/eprint/10694/
title: PERSEPSI PEMUSTAKA TERHADAP KUALITAS  PELAYANAN REFERENSI DI UPT PERPUSTAKAAN UNIVERSITAS PEMBANGUNAN NASIONAL VETERAN YOGYAKARTA
creator: ANA KURNIASARI, NIM. 08140008
subject: Ilmu Perpustakaan
description: This research to intend four know how to librarian perception of the service  quality reference UPT Pembangunan Nasional Veteran University Library  Yogyakarta. Piece of information collected by using questionnaires as the main  method, documentation and interview as complementary method. The population  taken are users librarians reference service on UPT Pembangunan Nasional Veteran  University Library Yogyakarta in February 2012. The samples taken are 95  respondents by using Accidental Sampling technique. The analysis used Quantitative  Descriptive Analysis. Based on the qualitative descriptive analysis can be  summarized as followes: the score of assessment criteria based on the average value  3,05, results this obtained can be categorized that librarians reference service on UPT  Pembangunan Nasional Veteran University Library Yogyakarta is fair, of the 26  indicators under consideration are translated into 5 sub variables, namely: reliability,  responsiveness, assurance, empathy, tangible. For the sub variables reliability, the  average value user statisfaction is 3,03, so based on the average value is god. For the  sub variables responsiveness, the average value user statisfaction is 2,98, so based on  the average value is god. For the sub variables assurance, the average value user  statisfaction is 3,20, so based on the average value is god. For the sub variables  empathy, the average value user statisfaction is 3,08, so based on the average value is  god. For the sub variables tangible, the average value user statisfaction is 3,06, so  based on the average value is god, the sub variable to anclose perception, average  value librarians perception is 3,05, so based on the average value is god.
date: 2012-08-13
type: Thesis
type: NonPeerReviewed
format: text
language: en
identifier: https://digilib.uin-suka.ac.id/id/eprint/10694/1/BAB%20I%2C%20V%2C%20DAFTAR%20PUSTAKA.pdf
format: text
language: en
identifier: https://digilib.uin-suka.ac.id/id/eprint/10694/2/BAB%20II%2C%20III%2C%20IV.pdf
identifier:   ANA KURNIASARI, NIM. 08140008  (2012) PERSEPSI PEMUSTAKA TERHADAP KUALITAS PELAYANAN REFERENSI DI UPT PERPUSTAKAAN UNIVERSITAS PEMBANGUNAN NASIONAL VETERAN YOGYAKARTA.  Skripsi thesis, PERPUSTAKAAN UIN SUNAN KALIJAGA.