%A NIM. 08140008 ANA KURNIASARI
%T PERSEPSI PEMUSTAKA TERHADAP KUALITAS
PELAYANAN REFERENSI DI UPT PERPUSTAKAAN UNIVERSITAS PEMBANGUNAN NASIONAL VETERAN YOGYAKARTA
%X This research to intend four know how to librarian perception of the service
quality reference UPT Pembangunan Nasional Veteran University Library
Yogyakarta. Piece of information collected by using questionnaires as the main
method, documentation and interview as complementary method. The population
taken are users librarians reference service on UPT Pembangunan Nasional Veteran
University Library Yogyakarta in February 2012. The samples taken are 95
respondents by using Accidental Sampling technique. The analysis used Quantitative
Descriptive Analysis. Based on the qualitative descriptive analysis can be
summarized as followes: the score of assessment criteria based on the average value
3,05, results this obtained can be categorized that librarians reference service on UPT
Pembangunan Nasional Veteran University Library Yogyakarta is fair, of the 26
indicators under consideration are translated into 5 sub variables, namely: reliability,
responsiveness, assurance, empathy, tangible. For the sub variables reliability, the
average value user statisfaction is 3,03, so based on the average value is god. For the
sub variables responsiveness, the average value user statisfaction is 2,98, so based on
the average value is god. For the sub variables assurance, the average value user
statisfaction is 3,20, so based on the average value is god. For the sub variables
empathy, the average value user statisfaction is 3,08, so based on the average value is
god. For the sub variables tangible, the average value user statisfaction is 3,06, so
based on the average value is god, the sub variable to anclose perception, average
value librarians perception is 3,05, so based on the average value is god.
%D 2012
%K Librarians Perception, Service Quality Reference
%I PERPUSTAKAAN UIN SUNAN KALIJAGA
%L digilib10694