eprintid: 10694
rev_number: 29
eprint_status: archive
userid: 8
dir: disk0/00/01/06/94
datestamp: 2014-03-14 07:52:53
lastmod: 2015-10-13 03:06:58
status_changed: 2014-03-14 07:52:53
type: thesis
metadata_visibility: show
creators_name: ANA KURNIASARI, NIM. 08140008
title: PERSEPSI PEMUSTAKA TERHADAP KUALITAS
PELAYANAN REFERENSI DI UPT PERPUSTAKAAN UNIVERSITAS PEMBANGUNAN NASIONAL VETERAN YOGYAKARTA
ispublished: pub
subjects: IA
divisions: jur_ipis1
full_text_status: restricted
keywords: Librarians Perception, Service Quality Reference
abstract: This research to intend four know how to librarian perception of the service
quality reference UPT Pembangunan Nasional Veteran University Library
Yogyakarta. Piece of information collected by using questionnaires as the main
method, documentation and interview as complementary method. The population
taken are users librarians reference service on UPT Pembangunan Nasional Veteran
University Library Yogyakarta in February 2012. The samples taken are 95
respondents by using Accidental Sampling technique. The analysis used Quantitative
Descriptive Analysis. Based on the qualitative descriptive analysis can be
summarized as followes: the score of assessment criteria based on the average value
3,05, results this obtained can be categorized that librarians reference service on UPT
Pembangunan Nasional Veteran University Library Yogyakarta is fair, of the 26
indicators under consideration are translated into 5 sub variables, namely: reliability,
responsiveness, assurance, empathy, tangible. For the sub variables reliability, the
average value user statisfaction is 3,03, so based on the average value is god. For the
sub variables responsiveness, the average value user statisfaction is 2,98, so based on
the average value is god. For the sub variables assurance, the average value user
statisfaction is 3,20, so based on the average value is god. For the sub variables
empathy, the average value user statisfaction is 3,08, so based on the average value is
god. For the sub variables tangible, the average value user statisfaction is 3,06, so
based on the average value is god, the sub variable to anclose perception, average
value librarians perception is 3,05, so based on the average value is god.
date: 2012-08-13
date_type: published
pages: 134
institution: PERPUSTAKAAN UIN SUNAN KALIJAGA
department: UIN SUNAN KALIJAGA YOGYAKARTA
thesis_type: skripsi
citation:   ANA KURNIASARI, NIM. 08140008  (2012) PERSEPSI PEMUSTAKA TERHADAP KUALITAS PELAYANAN REFERENSI DI UPT PERPUSTAKAAN UNIVERSITAS PEMBANGUNAN NASIONAL VETERAN YOGYAKARTA.  Skripsi thesis, PERPUSTAKAAN UIN SUNAN KALIJAGA.   
document_url: https://digilib.uin-suka.ac.id/id/eprint/10694/1/BAB%20I%2C%20V%2C%20DAFTAR%20PUSTAKA.pdf
document_url: https://digilib.uin-suka.ac.id/id/eprint/10694/2/BAB%20II%2C%20III%2C%20IV.pdf