@phdthesis{digilib10717,
           month = {August},
           title = {HUBUNGAN KOMUNIKASI EFEKTIF PUSTAKAWAN DAN
KEPUASAN PEMUSTAKA DI KANTOR ARSIP DAN
PERPUSTAKAAN DAERAH KOTA YOGYAKARTA},
          school = {PERPUSTAKAAN UIN SUNAN KALIJAGA},
          author = {NIM. 08140127 DENI MEI SAPUTRI},
            year = {2012},
        keywords = {librarian effective communication, user satisfaction.},
             url = {https://digilib.uin-suka.ac.id/id/eprint/10717/},
        abstract = {This research aims to know the relationship between librarian effective
communication and the user satisfaction in archive office and Yogyakarta
province library, to know how the communication between librarian and user, also
the user satisfaction about the librarian communication in archive office and
Yogyakarta province library. This research using quantitative methodology. The
variable of the research are librarian effective communication as independent
variable and user satisfaction as dependent variable. Using incidental sampling,
the subject of this research were 99 respondent. Observation, interview, and
questioner are use to collect the data in this research. The correlation technique of
product moment is use for validity analize and Alpha cronbach method for
reliability analize. The correlation technique of product moment and SPSS version
17 for windows is use to data analize. The result shows positif and significant
relationship between librarian effective communication and user satisfaction in
archive office dan Yogyakarta province library (r : 0,722), where r count {\ensuremath{>}} r the
table on the significance level of 5\% is a table r of 0.202. The librarian effective
communication in archive office and Yogyakarta province library is in good level
(grand mean : 3,018). User satisfaction in archive office and Yogyakarta province
library in high level (grand mean : 3,018). The correlation coefficient grade are
strong which means the better librarian effective communication the higher level
of user satisfaction in archive office and Yogyakarta Province library.
This researchs advice to the library is to increase or at least keep the user
satisfaction in communication between librarian and user or the other factors.}
}