@phdthesis{digilib10781,
           month = {August},
           title = {ANALISIS KUALITAS PELAYANAN PADA PERPUSTAKAAN
FAKULTAS ILMU BUDAYA UNIVERSITAS GADJAH MADA
YOGYAKARTA},
          school = {PERPUSTAKAAN UIN SUNAN KALIJAGA},
          author = {NIM. 08140011 ZULA KHAIRUNISA },
            year = {2012},
        keywords = {Quality, Service,},
             url = {https://digilib.uin-suka.ac.id/id/eprint/10781/},
        abstract = {This study aims to determine how the quality of library services at the
Faculty of Culture Sciences Gadjah Mada University in Yogyakarta in terms of
tangible, reliability, responsiveness, assurance and empathy. Piece of information
collected by using the questionnaire method as a primary method, documentation
and interview as a complement. Population is taken to use the library service user
Faculty of Culture Sciences Gadjah Mada University in Yogyakarta April 2012.
Samples taken at 98 respondents using accidental sampling technique. The
analysis used is quantitative descriptive analysis, the results obtained can be
summarized as follows: the score of the assessment criteria based on the overall
average of 3.27 so that the results obtained can be considered that the quality of
library services at the Faculty of Culture Sciences Gadjah Mada University in
Yogyakarta is fair and 28 indicators under consideration are translated into five
sub variables, namely: the tangible, reliability, responsiveness, assurance and
empathy. For the sub variable of tangible, the average value of service quality is
3.28, so based on the average is very good. For the sub variable reliability, the
average value of service quality is 3.30, so based on the average is very good. For
the sub variable responsiveness, the average value of service quality is 3.16, so
based on the average is good. For variable assurance sub, the average value of
service quality is 3.33, so based on the average are classified as very good. For the
sub variable of empathy, the average value of service quality is 3.29, so based on
the average are classified as very good. For the sub variable quality of service
overall, the average value of service quality is 3.27, so based on the average value
is very good.
}
}