%A NIM. 09140110 HARIS 
%O Pembimbing : marwiyah, S.Ag.,SS.,M.LIS.,

%T PERSEPSI MAHASISWA TERHADAP KUALITAS PELAYANAN
PERPUSTAKAAN SEKOLAH TINGGI PEMBANGUNAN MASYARAKAT
DESA “APMD” YOGYAKARTA


%X 
The aim of this research is to know student’s perception toward the service
quality in the library of STPMD “APMD” in Yogyakarta. This research is a
descriptive quantitative research. The research is done in the library of STPMD
“APMD” in Yogyakarta by using sample from 94 students who have been registered
as the members of the library of STPMD “APMD” of Yogyakarta. The method used
to take the sample is accidental sampling method. The data is collected using
questionnaire method, interview, observation, and documentation. The data is
analyzed using SPSS ( Statitical Package For Social Science) version 19 for
Windows. The variable characteristic in this research is singgle that is the serving
quality in the library of STPMD “APMD” of Yogyakarta. Servqual theory is used as
an indicator to measure the perception of the students, that are reliability, perceptive
ability, guaranty, emphaty, and physical evidence. The result of this research shows
that the student’s perception toward service quality in library of STPMD “APMD” of
Yogyakarta is considered as good by the total result of average value 3,006, the detail
are 2,94 for reliability dimension, 2,98 for perceptive ability dimension, 3,12 for
guaranty dimension, 3,03 for emphaty dimension, and 2,96 for physical evidence
dimension. From those average value, the student’s perception toward service quality
in the library of STPMD “APMD” of Yogyakarta is considered good.


%K Key Word: service quality, library service







%D 2014
%I UIN SUNAN KALIJAGA
%L digilib11498