<> <http://www.w3.org/2000/01/rdf-schema#comment> "The repository administrator has not yet configured an RDF license."^^<http://www.w3.org/2001/XMLSchema#string> .
<> <http://xmlns.com/foaf/0.1/primaryTopic> <http://digilib.uin-suka.ac.id/id/eprint/12092> .
<http://digilib.uin-suka.ac.id/id/eprint/12092> <http://www.w3.org/1999/02/22-rdf-syntax-ns#type> <http://purl.org/ontology/bibo/Thesis> .
<http://digilib.uin-suka.ac.id/id/eprint/12092> <http://www.w3.org/1999/02/22-rdf-syntax-ns#type> <http://purl.org/ontology/bibo/Article> .
<http://digilib.uin-suka.ac.id/id/eprint/12092> <http://purl.org/dc/terms/title> "PENINGKATAN KUALITAS PELAYANAN MELALUI INTEGRASI METODE\r\nSERVQUAL DAN MODEL KANO KE DALAM QUALITY FUNCTION\r\nDEPLOYMENT\r\n(STUDI KASUS: BENGKEL ALFA MOTOR AHASS 2763 JALAN KALIURANG KM. 5,9 YOGYAKARTA)\r\n"^^<http://www.w3.org/2001/XMLSchema#string> .
<http://digilib.uin-suka.ac.id/id/eprint/12092> <http://purl.org/ontology/bibo/abstract> "Bengkel AHASS (Astra Honda Authorized Service Station) merupakan bengkel yang menyediakan\r\nservice dan pergantian spare part khusus sepeda motor Honda. Di suatu kota biasa terdapat\r\nlebih dari 1 bengkel AHASS, dimana antar bengkel AHASS terjadi persaingan. Hal ini tidak\r\ndapat terelakkan dan adalah wajar dalam dunia bisnis. Selain persaingan antar bengkel AHASS\r\nsendiri, masih terjadi persaingan antar bengkel-bengkel umum lainnya. Oleh karena itu untuk\r\ndapat bersaing, bengkel AHASS diharapkan mampu memberikan pelayanan yang maksimal bagi\r\npelanggan. Untuk mengetahui pelayanan yang diberikan bengkel AHASS dan kemudian\r\nmeningkatkannya, maka penelitian ini dilakukan. Penelitian ini menggunakan metode Servqual,\r\nmodel Kano dan Quality Function Deployment (QFD), dimana hasil dari GAP Servqual, kategori\r\nKano dan tingkat kepentingan QFD menjadi Voice of Customer (VOC) yang kemudian diolah\r\nmenjadi House of Quality (HOQ). Dari hasil penelitian didapatkan 5 usulan pengembangan\r\npelayanan teratas yang harus dilakukan bengkel Alfa Motor AHASS 2763 yaitu peningkatan\r\nkemampuan dan daya tanggap karyawan, pemberlakuan SOP, menempatkan service advisor\r\nsebagai front liner, menyampaikan informasi dengan lisan dan tulisan, dan mengadakan program\r\npelatihan berkala.\r\n"^^<http://www.w3.org/2001/XMLSchema#string> .
<http://digilib.uin-suka.ac.id/id/eprint/12092> <http://purl.org/dc/terms/date> "2013-08-16" .
<http://digilib.uin-suka.ac.id/id/document/81831> <http://www.w3.org/1999/02/22-rdf-syntax-ns#type> <http://purl.org/ontology/bibo/Document> .
<http://digilib.uin-suka.ac.id/id/document/81830> <http://www.w3.org/1999/02/22-rdf-syntax-ns#type> <http://purl.org/ontology/bibo/Document> .
<http://digilib.uin-suka.ac.id/id/org/ext-d455801858d7e0ce8b0c061931a3232c> <http://www.w3.org/1999/02/22-rdf-syntax-ns#type> <http://xmlns.com/foaf/0.1/Organization> .
<http://digilib.uin-suka.ac.id/id/org/ext-d455801858d7e0ce8b0c061931a3232c> <http://xmlns.com/foaf/0.1/name> "UIN SUNAN KALIJAGA"^^<http://www.w3.org/2001/XMLSchema#string> .
<http://digilib.uin-suka.ac.id/id/eprint/12092> <http://purl.org/dc/terms/issuer> <http://digilib.uin-suka.ac.id/id/org/ext-d455801858d7e0ce8b0c061931a3232c> .
<http://digilib.uin-suka.ac.id/id/org/ext-260800e4da74d493e229281be3d5c1f5> <http://www.w3.org/1999/02/22-rdf-syntax-ns#type> <http://xmlns.com/foaf/0.1/Organization> .
<http://digilib.uin-suka.ac.id/id/org/ext-260800e4da74d493e229281be3d5c1f5> <http://xmlns.com/foaf/0.1/name> "FAKULTAS SAINS DAN TEKNOLOGI, UIN SUNAN KALIJAGA"^^<http://www.w3.org/2001/XMLSchema#string> .
<http://digilib.uin-suka.ac.id/id/org/ext-260800e4da74d493e229281be3d5c1f5> <http://purl.org/dc/terms/isPartOf> <http://digilib.uin-suka.ac.id/id/org/ext-d455801858d7e0ce8b0c061931a3232c> .
<http://digilib.uin-suka.ac.id/id/eprint/12092> <http://purl.org/dc/terms/issuer> <http://digilib.uin-suka.ac.id/id/org/ext-260800e4da74d493e229281be3d5c1f5> .
<http://digilib.uin-suka.ac.id/id/org/ext-d455801858d7e0ce8b0c061931a3232c> <http://purl.org/dc/terms/hasPart> <http://digilib.uin-suka.ac.id/id/org/ext-260800e4da74d493e229281be3d5c1f5> .
<http://digilib.uin-suka.ac.id/id/eprint/12092> <http://purl.org/ontology/bibo/status> <http://purl.org/ontology/bibo/status/published> .
<http://digilib.uin-suka.ac.id/id/eprint/12092> <http://purl.org/dc/terms/creator> <http://digilib.uin-suka.ac.id/id/person/ext-f472048d99408db3e49e0935b4309eee> .
<http://digilib.uin-suka.ac.id/id/eprint/12092> <http://purl.org/ontology/bibo/authorList> <http://digilib.uin-suka.ac.id/id/eprint/12092#authors> .
<http://digilib.uin-suka.ac.id/id/eprint/12092#authors> <http://www.w3.org/1999/02/22-rdf-syntax-ns#_1> <http://digilib.uin-suka.ac.id/id/person/ext-f472048d99408db3e49e0935b4309eee> .
<http://digilib.uin-suka.ac.id/id/person/ext-f472048d99408db3e49e0935b4309eee> <http://www.w3.org/1999/02/22-rdf-syntax-ns#type> <http://xmlns.com/foaf/0.1/Person> .
<http://digilib.uin-suka.ac.id/id/person/ext-f472048d99408db3e49e0935b4309eee> <http://xmlns.com/foaf/0.1/givenName> "NIM. 08660047"^^<http://www.w3.org/2001/XMLSchema#string> .
<http://digilib.uin-suka.ac.id/id/person/ext-f472048d99408db3e49e0935b4309eee> <http://xmlns.com/foaf/0.1/familyName> "ANDI HAKIM AL ABRAR "^^<http://www.w3.org/2001/XMLSchema#string> .
<http://digilib.uin-suka.ac.id/id/person/ext-f472048d99408db3e49e0935b4309eee> <http://xmlns.com/foaf/0.1/name> "NIM. 08660047 ANDI HAKIM AL ABRAR "^^<http://www.w3.org/2001/XMLSchema#string> .
<http://digilib.uin-suka.ac.id/id/eprint/12092> <http://www.w3.org/1999/02/22-rdf-syntax-ns#type> <http://eprints.org/ontology/EPrint> .
<http://digilib.uin-suka.ac.id/id/eprint/12092> <http://www.w3.org/1999/02/22-rdf-syntax-ns#type> <http://eprints.org/ontology/ThesisEPrint> .
<http://digilib.uin-suka.ac.id/id/eprint/12092> <http://purl.org/dc/terms/isPartOf> <http://digilib.uin-suka.ac.id/id/repository> .
<http://digilib.uin-suka.ac.id/id/eprint/12092> <http://eprints.org/ontology/hasDocument> <http://digilib.uin-suka.ac.id/id/document/81830> .
<http://digilib.uin-suka.ac.id/id/document/81830> <http://www.w3.org/1999/02/22-rdf-syntax-ns#type> <http://eprints.org/ontology/Document> .
<http://digilib.uin-suka.ac.id/id/document/81830> <http://www.w3.org/2000/01/rdf-schema#label> "PENINGKATAN KUALITAS PELAYANAN MELALUI INTEGRASI METODE\r\nSERVQUAL DAN MODEL KANO KE DALAM QUALITY FUNCTION\r\nDEPLOYMENT\r\n(STUDI KASUS: BENGKEL ALFA MOTOR AHASS 2763 JALAN KALIURANG KM. 5,9 YOGYAKARTA)\r\n (Text)"^^<http://www.w3.org/2001/XMLSchema#string> .
<http://digilib.uin-suka.ac.id/id/eprint/12092> <http://eprints.org/ontology/hasDocument> <http://digilib.uin-suka.ac.id/id/document/81831> .
<http://digilib.uin-suka.ac.id/id/document/81831> <http://www.w3.org/1999/02/22-rdf-syntax-ns#type> <http://eprints.org/ontology/Document> .
<http://digilib.uin-suka.ac.id/id/document/81831> <http://www.w3.org/2000/01/rdf-schema#label> "PENINGKATAN KUALITAS PELAYANAN MELALUI INTEGRASI METODE\r\nSERVQUAL DAN MODEL KANO KE DALAM QUALITY FUNCTION\r\nDEPLOYMENT\r\n(STUDI KASUS: BENGKEL ALFA MOTOR AHASS 2763 JALAN KALIURANG KM. 5,9 YOGYAKARTA)\r\n (Text)"^^<http://www.w3.org/2001/XMLSchema#string> .
<http://digilib.uin-suka.ac.id/id/document/81831> <http://eprints.org/ontology/hasFile> <https://digilib.uin-suka.ac.id/id/eprint/12092/2/BAB%20I%2C%20V%2C%20DAFTAR%20PUSTAKA.pdf> .
<http://digilib.uin-suka.ac.id/id/document/81831> <http://purl.org/dc/terms/hasPart> <https://digilib.uin-suka.ac.id/id/eprint/12092/2/BAB%20I%2C%20V%2C%20DAFTAR%20PUSTAKA.pdf> .
<https://digilib.uin-suka.ac.id/id/eprint/12092/2/BAB%20I%2C%20V%2C%20DAFTAR%20PUSTAKA.pdf> <http://www.w3.org/2000/01/rdf-schema#label> "BAB I, V, DAFTAR PUSTAKA.pdf"^^<http://www.w3.org/2001/XMLSchema#string> .
<http://digilib.uin-suka.ac.id/id/eprint/12092> <http://eprints.org/ontology/hasDocument> <http://digilib.uin-suka.ac.id/id/document/294289> .
<http://digilib.uin-suka.ac.id/id/document/294289> <http://www.w3.org/1999/02/22-rdf-syntax-ns#type> <http://eprints.org/ontology/Document> .
<http://digilib.uin-suka.ac.id/id/document/294289> <http://www.w3.org/2000/01/rdf-schema#label> "PENINGKATAN KUALITAS PELAYANAN MELALUI INTEGRASI METODE\r\nSERVQUAL DAN MODEL KANO KE DALAM QUALITY FUNCTION\r\nDEPLOYMENT\r\n(STUDI KASUS: BENGKEL ALFA MOTOR AHASS 2763 JALAN KALIURANG KM. 5,9 YOGYAKARTA)\r\n (Other)"^^<http://www.w3.org/2001/XMLSchema#string> .
<http://digilib.uin-suka.ac.id/id/document/294289> <http://eprints.org/relation/isVersionOf> <http://digilib.uin-suka.ac.id/id/document/81830> .
<http://digilib.uin-suka.ac.id/id/document/294289> <http://eprints.org/relation/isVolatileVersionOf> <http://digilib.uin-suka.ac.id/id/document/81830> .
<http://digilib.uin-suka.ac.id/id/document/294289> <http://eprints.org/relation/islightboxThumbnailVersionOf> <http://digilib.uin-suka.ac.id/id/document/81830> .
<http://digilib.uin-suka.ac.id/id/eprint/12092> <http://eprints.org/ontology/hasDocument> <http://digilib.uin-suka.ac.id/id/document/294290> .
<http://digilib.uin-suka.ac.id/id/document/294290> <http://www.w3.org/1999/02/22-rdf-syntax-ns#type> <http://eprints.org/ontology/Document> .
<http://digilib.uin-suka.ac.id/id/document/294290> <http://www.w3.org/2000/01/rdf-schema#label> "PENINGKATAN KUALITAS PELAYANAN MELALUI INTEGRASI METODE\r\nSERVQUAL DAN MODEL KANO KE DALAM QUALITY FUNCTION\r\nDEPLOYMENT\r\n(STUDI KASUS: BENGKEL ALFA MOTOR AHASS 2763 JALAN KALIURANG KM. 5,9 YOGYAKARTA)\r\n (Other)"^^<http://www.w3.org/2001/XMLSchema#string> .
<http://digilib.uin-suka.ac.id/id/document/294290> <http://eprints.org/relation/isVersionOf> <http://digilib.uin-suka.ac.id/id/document/81830> .
<http://digilib.uin-suka.ac.id/id/document/294290> <http://eprints.org/relation/isVolatileVersionOf> <http://digilib.uin-suka.ac.id/id/document/81830> .
<http://digilib.uin-suka.ac.id/id/document/294290> <http://eprints.org/relation/ispreviewThumbnailVersionOf> <http://digilib.uin-suka.ac.id/id/document/81830> .
<http://digilib.uin-suka.ac.id/id/eprint/12092> <http://eprints.org/ontology/hasDocument> <http://digilib.uin-suka.ac.id/id/document/294291> .
<http://digilib.uin-suka.ac.id/id/document/294291> <http://www.w3.org/1999/02/22-rdf-syntax-ns#type> <http://eprints.org/ontology/Document> .
<http://digilib.uin-suka.ac.id/id/document/294291> <http://www.w3.org/2000/01/rdf-schema#label> "PENINGKATAN KUALITAS PELAYANAN MELALUI INTEGRASI METODE\r\nSERVQUAL DAN MODEL KANO KE DALAM QUALITY FUNCTION\r\nDEPLOYMENT\r\n(STUDI KASUS: BENGKEL ALFA MOTOR AHASS 2763 JALAN KALIURANG KM. 5,9 YOGYAKARTA)\r\n (Other)"^^<http://www.w3.org/2001/XMLSchema#string> .
<http://digilib.uin-suka.ac.id/id/document/294291> <http://eprints.org/relation/isVersionOf> <http://digilib.uin-suka.ac.id/id/document/81830> .
<http://digilib.uin-suka.ac.id/id/document/294291> <http://eprints.org/relation/isVolatileVersionOf> <http://digilib.uin-suka.ac.id/id/document/81830> .
<http://digilib.uin-suka.ac.id/id/document/294291> <http://eprints.org/relation/ismediumThumbnailVersionOf> <http://digilib.uin-suka.ac.id/id/document/81830> .
<http://digilib.uin-suka.ac.id/id/eprint/12092> <http://eprints.org/ontology/hasDocument> <http://digilib.uin-suka.ac.id/id/document/294292> .
<http://digilib.uin-suka.ac.id/id/document/294292> <http://www.w3.org/1999/02/22-rdf-syntax-ns#type> <http://eprints.org/ontology/Document> .
<http://digilib.uin-suka.ac.id/id/document/294292> <http://www.w3.org/2000/01/rdf-schema#label> "PENINGKATAN KUALITAS PELAYANAN MELALUI INTEGRASI METODE\r\nSERVQUAL DAN MODEL KANO KE DALAM QUALITY FUNCTION\r\nDEPLOYMENT\r\n(STUDI KASUS: BENGKEL ALFA MOTOR AHASS 2763 JALAN KALIURANG KM. 5,9 YOGYAKARTA)\r\n (Other)"^^<http://www.w3.org/2001/XMLSchema#string> .
<http://digilib.uin-suka.ac.id/id/document/294292> <http://eprints.org/relation/isVersionOf> <http://digilib.uin-suka.ac.id/id/document/81830> .
<http://digilib.uin-suka.ac.id/id/document/294292> <http://eprints.org/relation/isVolatileVersionOf> <http://digilib.uin-suka.ac.id/id/document/81830> .
<http://digilib.uin-suka.ac.id/id/document/294292> <http://eprints.org/relation/issmallThumbnailVersionOf> <http://digilib.uin-suka.ac.id/id/document/81830> .
<http://digilib.uin-suka.ac.id/id/eprint/12092> <http://eprints.org/ontology/hasDocument> <http://digilib.uin-suka.ac.id/id/document/294293> .
<http://digilib.uin-suka.ac.id/id/document/294293> <http://www.w3.org/1999/02/22-rdf-syntax-ns#type> <http://eprints.org/ontology/Document> .
<http://digilib.uin-suka.ac.id/id/document/294293> <http://www.w3.org/2000/01/rdf-schema#label> "PENINGKATAN KUALITAS PELAYANAN MELALUI INTEGRASI METODE\r\nSERVQUAL DAN MODEL KANO KE DALAM QUALITY FUNCTION\r\nDEPLOYMENT\r\n(STUDI KASUS: BENGKEL ALFA MOTOR AHASS 2763 JALAN KALIURANG KM. 5,9 YOGYAKARTA)\r\n (Other)"^^<http://www.w3.org/2001/XMLSchema#string> .
<http://digilib.uin-suka.ac.id/id/document/294293> <http://eprints.org/relation/isVersionOf> <http://digilib.uin-suka.ac.id/id/document/81831> .
<http://digilib.uin-suka.ac.id/id/document/294293> <http://eprints.org/relation/isVolatileVersionOf> <http://digilib.uin-suka.ac.id/id/document/81831> .
<http://digilib.uin-suka.ac.id/id/document/294293> <http://eprints.org/relation/islightboxThumbnailVersionOf> <http://digilib.uin-suka.ac.id/id/document/81831> .
<http://digilib.uin-suka.ac.id/id/document/294293> <http://eprints.org/ontology/hasFile> <https://digilib.uin-suka.ac.id/id/eprint/12092/27/lightbox.jpg> .
<http://digilib.uin-suka.ac.id/id/document/294293> <http://purl.org/dc/terms/hasPart> <https://digilib.uin-suka.ac.id/id/eprint/12092/27/lightbox.jpg> .
<https://digilib.uin-suka.ac.id/id/eprint/12092/27/lightbox.jpg> <http://www.w3.org/2000/01/rdf-schema#label> "lightbox.jpg"^^<http://www.w3.org/2001/XMLSchema#string> .
<http://digilib.uin-suka.ac.id/id/eprint/12092> <http://eprints.org/ontology/hasDocument> <http://digilib.uin-suka.ac.id/id/document/294294> .
<http://digilib.uin-suka.ac.id/id/document/294294> <http://www.w3.org/1999/02/22-rdf-syntax-ns#type> <http://eprints.org/ontology/Document> .
<http://digilib.uin-suka.ac.id/id/document/294294> <http://www.w3.org/2000/01/rdf-schema#label> "PENINGKATAN KUALITAS PELAYANAN MELALUI INTEGRASI METODE\r\nSERVQUAL DAN MODEL KANO KE DALAM QUALITY FUNCTION\r\nDEPLOYMENT\r\n(STUDI KASUS: BENGKEL ALFA MOTOR AHASS 2763 JALAN KALIURANG KM. 5,9 YOGYAKARTA)\r\n (Other)"^^<http://www.w3.org/2001/XMLSchema#string> .
<http://digilib.uin-suka.ac.id/id/document/294294> <http://eprints.org/relation/isVersionOf> <http://digilib.uin-suka.ac.id/id/document/81831> .
<http://digilib.uin-suka.ac.id/id/document/294294> <http://eprints.org/relation/isVolatileVersionOf> <http://digilib.uin-suka.ac.id/id/document/81831> .
<http://digilib.uin-suka.ac.id/id/document/294294> <http://eprints.org/relation/ispreviewThumbnailVersionOf> <http://digilib.uin-suka.ac.id/id/document/81831> .
<http://digilib.uin-suka.ac.id/id/document/294294> <http://eprints.org/ontology/hasFile> <https://digilib.uin-suka.ac.id/id/eprint/12092/28/preview.jpg> .
<http://digilib.uin-suka.ac.id/id/document/294294> <http://purl.org/dc/terms/hasPart> <https://digilib.uin-suka.ac.id/id/eprint/12092/28/preview.jpg> .
<https://digilib.uin-suka.ac.id/id/eprint/12092/28/preview.jpg> <http://www.w3.org/2000/01/rdf-schema#label> "preview.jpg"^^<http://www.w3.org/2001/XMLSchema#string> .
<http://digilib.uin-suka.ac.id/id/eprint/12092> <http://eprints.org/ontology/hasDocument> <http://digilib.uin-suka.ac.id/id/document/294295> .
<http://digilib.uin-suka.ac.id/id/document/294295> <http://www.w3.org/1999/02/22-rdf-syntax-ns#type> <http://eprints.org/ontology/Document> .
<http://digilib.uin-suka.ac.id/id/document/294295> <http://www.w3.org/2000/01/rdf-schema#label> "PENINGKATAN KUALITAS PELAYANAN MELALUI INTEGRASI METODE\r\nSERVQUAL DAN MODEL KANO KE DALAM QUALITY FUNCTION\r\nDEPLOYMENT\r\n(STUDI KASUS: BENGKEL ALFA MOTOR AHASS 2763 JALAN KALIURANG KM. 5,9 YOGYAKARTA)\r\n (Other)"^^<http://www.w3.org/2001/XMLSchema#string> .
<http://digilib.uin-suka.ac.id/id/document/294295> <http://eprints.org/relation/isVersionOf> <http://digilib.uin-suka.ac.id/id/document/81831> .
<http://digilib.uin-suka.ac.id/id/document/294295> <http://eprints.org/relation/isVolatileVersionOf> <http://digilib.uin-suka.ac.id/id/document/81831> .
<http://digilib.uin-suka.ac.id/id/document/294295> <http://eprints.org/relation/ismediumThumbnailVersionOf> <http://digilib.uin-suka.ac.id/id/document/81831> .
<http://digilib.uin-suka.ac.id/id/document/294295> <http://eprints.org/ontology/hasFile> <https://digilib.uin-suka.ac.id/id/eprint/12092/29/medium.jpg> .
<http://digilib.uin-suka.ac.id/id/document/294295> <http://purl.org/dc/terms/hasPart> <https://digilib.uin-suka.ac.id/id/eprint/12092/29/medium.jpg> .
<https://digilib.uin-suka.ac.id/id/eprint/12092/29/medium.jpg> <http://www.w3.org/2000/01/rdf-schema#label> "medium.jpg"^^<http://www.w3.org/2001/XMLSchema#string> .
<http://digilib.uin-suka.ac.id/id/eprint/12092> <http://eprints.org/ontology/hasDocument> <http://digilib.uin-suka.ac.id/id/document/294296> .
<http://digilib.uin-suka.ac.id/id/document/294296> <http://www.w3.org/1999/02/22-rdf-syntax-ns#type> <http://eprints.org/ontology/Document> .
<http://digilib.uin-suka.ac.id/id/document/294296> <http://www.w3.org/2000/01/rdf-schema#label> "PENINGKATAN KUALITAS PELAYANAN MELALUI INTEGRASI METODE\r\nSERVQUAL DAN MODEL KANO KE DALAM QUALITY FUNCTION\r\nDEPLOYMENT\r\n(STUDI KASUS: BENGKEL ALFA MOTOR AHASS 2763 JALAN KALIURANG KM. 5,9 YOGYAKARTA)\r\n (Other)"^^<http://www.w3.org/2001/XMLSchema#string> .
<http://digilib.uin-suka.ac.id/id/document/294296> <http://eprints.org/relation/isVersionOf> <http://digilib.uin-suka.ac.id/id/document/81831> .
<http://digilib.uin-suka.ac.id/id/document/294296> <http://eprints.org/relation/isVolatileVersionOf> <http://digilib.uin-suka.ac.id/id/document/81831> .
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<http://digilib.uin-suka.ac.id/id/subject/TA> <http://www.w3.org/2004/02/skos/core#prefLabel> "Tehnik Industri"@en .
<http://digilib.uin-suka.ac.id/id/eprint/12092> <http://purl.org/dc/terms/subject> <http://digilib.uin-suka.ac.id/id/subject/TA> .