<> "The repository administrator has not yet configured an RDF license."^^ . <> . . . "KUALITAS PELAYANAN PERPUSTAKAAN BERDASARKAN\r\nKESENJANGAN ANTARA PERSEPSI DAN HARAPAN PEMUSTAKA DI\r\nPERPUSTAKAAN SEKOLAH TINGGI ILMU KESEHATAN (STIKES)\r\nBETHESDA YAKKUM YOGYAKARTA"^^ . "Twista Rama Sasi. 2011. The Quality of Library Service Based on the\r\nGap of the Perception and Expectation of the Users of the Library of Sekolah\r\nTinggi Ilmu Kesehatan (STIKES) Bethesda Yakkum Yogyakarta\r\nThis research aims at finding out (1) users’ perception of the quality of library\r\nservice, (2) users’ expectation for the quality of library service, and (3) the\r\nquality of library service in the Library of STIKES Bethesda Yakkum.\r\nThe data used in this research were collected by using questionnaires,\r\ndocumentation and interview. The instrument used for collecting the major data\r\nwas closed-questionnaire by using likert scale. This research uses potential users,\r\ni.e. students and lecturers, as its respondents. It also employs non-probability\r\nsampling method to collect the samples of data. This allows the researcher to\r\nsample the population by using quota representing all categories. By using slovin\r\nformula, the researcher determines the sample size of 86 respondents. The\r\nrespondents are determined incidentally. To determine the users’ perception and\r\nexpectation, the researcher uses grand mean formula. Meanwhile, to find the\r\nservice quality, the researcher uses Importance-Performance Analysis or the\r\nformula of “Compatibility Level”. It compares the mean of perception scores to\r\nexpectation score and multiplies them to 100%. The result of this research shows\r\nthat (1) the users’ perception of the library service is very good by showing\r\napproximate score of 2.94; (2) the users’ expectation for the library service is\r\nvery good by showing approximate score of 3.68; and (3) the service quality of\r\nthe library service is good by showing compatibility score of 79.89%. The\r\nresearcher give four suggestions based on four aspect of library service on two\r\ndimension of service that has the lowest compatibility score.\r\nKeywords: perception, expectation, service quality"^^ . "2011-11-16" . . . . "UIN SUNAN KALIJAGA"^^ . . . "PERPUSTAKAAN, UIN SUNAN KALIJAGA"^^ . . . . . . . . . "NIM 09141011"^^ . "TWISTA RAMA SASI"^^ . "NIM 09141011 TWISTA RAMA SASI"^^ . . . . . . "KUALITAS PELAYANAN PERPUSTAKAAN BERDASARKAN\r\nKESENJANGAN ANTARA PERSEPSI DAN HARAPAN PEMUSTAKA DI\r\nPERPUSTAKAAN SEKOLAH TINGGI ILMU KESEHATAN (STIKES)\r\nBETHESDA YAKKUM YOGYAKARTA (Text)"^^ . . . . . "BAB I, V, DAFTAR PUSTAKA.pdf"^^ . . . "KUALITAS PELAYANAN PERPUSTAKAAN BERDASARKAN\r\nKESENJANGAN ANTARA PERSEPSI DAN HARAPAN PEMUSTAKA DI\r\nPERPUSTAKAAN SEKOLAH TINGGI ILMU KESEHATAN (STIKES)\r\nBETHESDA YAKKUM YOGYAKARTA (Text)"^^ . . . . . "KUALITAS PELAYANAN PERPUSTAKAAN BERDASARKAN\r\nKESENJANGAN ANTARA PERSEPSI DAN HARAPAN PEMUSTAKA DI\r\nPERPUSTAKAAN SEKOLAH TINGGI ILMU KESEHATAN (STIKES)\r\nBETHESDA YAKKUM YOGYAKARTA (Other)"^^ . . . . . . "lightbox.jpg"^^ . . . "KUALITAS PELAYANAN PERPUSTAKAAN BERDASARKAN\r\nKESENJANGAN ANTARA PERSEPSI DAN HARAPAN PEMUSTAKA DI\r\nPERPUSTAKAAN SEKOLAH TINGGI ILMU KESEHATAN (STIKES)\r\nBETHESDA YAKKUM YOGYAKARTA (Other)"^^ . . . . . . "preview.jpg"^^ . . . "KUALITAS PELAYANAN PERPUSTAKAAN BERDASARKAN\r\nKESENJANGAN ANTARA PERSEPSI DAN HARAPAN PEMUSTAKA DI\r\nPERPUSTAKAAN SEKOLAH TINGGI ILMU KESEHATAN (STIKES)\r\nBETHESDA YAKKUM YOGYAKARTA (Other)"^^ . . . . . . "medium.jpg"^^ . . . "KUALITAS PELAYANAN PERPUSTAKAAN BERDASARKAN\r\nKESENJANGAN ANTARA PERSEPSI DAN HARAPAN PEMUSTAKA DI\r\nPERPUSTAKAAN SEKOLAH TINGGI ILMU KESEHATAN (STIKES)\r\nBETHESDA YAKKUM YOGYAKARTA (Other)"^^ . . . . . . "small.jpg"^^ . . . "KUALITAS PELAYANAN PERPUSTAKAAN BERDASARKAN\r\nKESENJANGAN ANTARA PERSEPSI DAN HARAPAN PEMUSTAKA DI\r\nPERPUSTAKAAN SEKOLAH TINGGI ILMU KESEHATAN (STIKES)\r\nBETHESDA YAKKUM YOGYAKARTA (Other)"^^ . . . . . . "KUALITAS PELAYANAN PERPUSTAKAAN BERDASARKAN\r\nKESENJANGAN ANTARA PERSEPSI DAN HARAPAN PEMUSTAKA DI\r\nPERPUSTAKAAN SEKOLAH TINGGI ILMU KESEHATAN (STIKES)\r\nBETHESDA YAKKUM YOGYAKARTA (Other)"^^ . . . . . . "KUALITAS PELAYANAN PERPUSTAKAAN BERDASARKAN\r\nKESENJANGAN ANTARA PERSEPSI DAN HARAPAN PEMUSTAKA DI\r\nPERPUSTAKAAN SEKOLAH TINGGI ILMU KESEHATAN (STIKES)\r\nBETHESDA YAKKUM YOGYAKARTA (Other)"^^ . . . . . . "KUALITAS PELAYANAN PERPUSTAKAAN BERDASARKAN\r\nKESENJANGAN ANTARA PERSEPSI DAN HARAPAN PEMUSTAKA DI\r\nPERPUSTAKAAN SEKOLAH TINGGI ILMU KESEHATAN (STIKES)\r\nBETHESDA YAKKUM YOGYAKARTA (Other)"^^ . . . . . "HTML Summary of #12797 \n\nKUALITAS PELAYANAN PERPUSTAKAAN BERDASARKAN \nKESENJANGAN ANTARA PERSEPSI DAN HARAPAN PEMUSTAKA DI \nPERPUSTAKAAN SEKOLAH TINGGI ILMU KESEHATAN (STIKES) \nBETHESDA YAKKUM YOGYAKARTA\n\n" . "text/html" . . . "Ilmu Perpustakaan"@en . .