eprintid: 12797
rev_number: 29
eprint_status: archive
userid: 8
dir: disk0/00/01/27/97
datestamp: 2014-11-11 01:38:02
lastmod: 2015-10-13 02:51:22
status_changed: 2014-11-11 01:38:02
type: thesis
metadata_visibility: show
creators_name: TWISTA RAMA SASI, NIM 09141011
title: KUALITAS PELAYANAN PERPUSTAKAAN BERDASARKAN
KESENJANGAN ANTARA PERSEPSI DAN HARAPAN PEMUSTAKA DI
PERPUSTAKAAN SEKOLAH TINGGI ILMU KESEHATAN (STIKES)
BETHESDA YAKKUM YOGYAKARTA
ispublished: pub
subjects: IA
divisions: jur_ipis1
full_text_status: restricted
keywords: perception, expectation, service quality
note: KUALITAS PELAYANAN PERPUSTAKAAN
abstract: Twista Rama Sasi. 2011. The Quality of Library Service Based on the
Gap of the Perception and Expectation of the Users of the Library of Sekolah
Tinggi Ilmu Kesehatan (STIKES) Bethesda Yakkum Yogyakarta
This research aims at finding out (1) users’ perception of the quality of library
service, (2) users’ expectation for the quality of library service, and (3) the
quality of library service in the Library of STIKES Bethesda Yakkum.
The data used in this research were collected by using questionnaires,
documentation and interview. The instrument used for collecting the major data
was closed-questionnaire by using likert scale. This research uses potential users,
i.e. students and lecturers, as its respondents. It also employs non-probability
sampling method to collect the samples of data. This allows the researcher to
sample the population by using quota representing all categories. By using slovin
formula, the researcher determines the sample size of 86 respondents. The
respondents are determined incidentally. To determine the users’ perception and
expectation, the researcher uses grand mean formula. Meanwhile, to find the
service quality, the researcher uses Importance-Performance Analysis or the
formula of “Compatibility Level”. It compares the mean of perception scores to
expectation score and multiplies them to 100%. The result of this research shows
that (1) the users’ perception of the library service is very good by showing
approximate score of 2.94; (2) the users’ expectation for the library service is
very good by showing approximate score of 3.68; and (3) the service quality of
the library service is good by showing compatibility score of 79.89%. The
researcher give four suggestions based on four aspect of library service on two
dimension of service that has the lowest compatibility score.
Keywords: perception, expectation, service quality
date: 2011-11-16
date_type: published
pages: 254
institution: UIN SUNAN KALIJAGA
department: PERPUSTAKAAN
thesis_type: skripsi
citation:   TWISTA RAMA SASI, NIM 09141011  (2011) KUALITAS PELAYANAN PERPUSTAKAAN BERDASARKAN KESENJANGAN ANTARA PERSEPSI DAN HARAPAN PEMUSTAKA DI PERPUSTAKAAN SEKOLAH TINGGI ILMU KESEHATAN (STIKES) BETHESDA YAKKUM YOGYAKARTA.  Skripsi thesis, UIN SUNAN KALIJAGA.   
document_url: https://digilib.uin-suka.ac.id/id/eprint/12797/1/BAB%20I%2C%20V%2C%20DAFTAR%20PUSTAKA.pdf
document_url: https://digilib.uin-suka.ac.id/id/eprint/12797/2/BAB%20II%2C%20III%2C%20IV.pdf