%0 Thesis
%9 Skripsi
%A NURUL FATIHAH EKAWATY,  NIM. 10140003
%B FAKULTAS ADAB DAN ILMU BUDAYA
%D 2014
%F digilib:13056
%I UIN SUNAN KALIJAGA
%K Keyword : Perception, Hope, Service Quality    
%T KUALITAS PELAYANAN PERPUSTAKAAN BERDASARKAN TINGKAT  KESESUAIAN ANTARA PERSEPSI DAN HARAPAN PEMUSTAKA  DI PERPUSTAKAAN FAKULTAS KEDOKTERAN  UNIVERSITAS GADJAH MADA  YOGYAKARTA    
%U https://digilib.uin-suka.ac.id/id/eprint/13056/
%X This research aims to (1) to find out about user’s perception for library service quality  in Medicine Faculty’s Library of Gajah Mada University Yogyakarta, (2) to find out  about user’s hope for library service quality in Medicine Faculty’s Library of Gajah  Mada University Yogyakarta, (3) to find out service quality based on compability  level between perception and user’s hope in Medicine Faculty’s Library of Gajah  Mada University Yogyakarta. Methode of data collection in this research uses  questioner, interview, observation, and documentation. Instrument that uses for  collecting data is enclosed questioner by likert scale. Respondents in this research are  library’s user in FK UGM. This research uses Yamane formula, from that formula  can be find 98 samples. It chooses by incidental. Besides, Grand Mean formula is the  way to find out perception and user’s hope in this research. To find out library quality  resvices, this research uses Importance Perfome Analysis or compability level  formula. It compares the average hope’s score that multiplied by 100%. The result  that get in this research are (1) User’s perception for library service are good by  average score 3,10. (2) User’s hope for library service are very good by average score  3,49. (3) library service quality are very good by compability level score 88,97%. In  this matter, writer added some suggestions which customized by each aspect of sub  variable that have the lowest score. The score is 77,24% from sub variable physical  evidence aspect.    
%Z Pembimbing :  Hj. Sri Rohyanti Zulaikha, S.Ag., SIP., M.Si