%A NIM. 10140105 CHOIRIYAH 
%O Pembimbing :  Drs.Djazim Rohmadi,M.Si

%T PERSEPSI PEMUSTAKA TERHADAP PUSTAKAWAN
DALAM PELAYANAN REFERENSI DI PERPUSTAKAAN
UNIVERSITAS ISLAM NEGERI SUNAN KALIJAGA
YOGYAKARTA


%X This study aims to determine the level of user perceptual categories of the librarian in
reference service. By knowing user perception, it can be used as a donation of
thought and consideration for the performance of the librarian in the library in order
to make the services in the reference at the Library of the State Islamic University
Sunan Kalidjaga is as maximal as user expectation. The type of this research is
quantitative research. The sample number of this research is 100 users which take
from the user that uses the service of reference or population. The sample was taken
by accidental sampling method. The researcher collected the data by using
questionnaire, observation, interviews, and documentation. While the analysis of the
data used descriptive quantitative data analysis. Based on the description of the
results of research on the user perception in the librarian reference service at the
Library of the State Islamic University Sunan Kalidjaga, it can be concluded that the
general perception of user to the librarian in the reference service can be categorized
into good category with the score of grand mean; 2.64. While the indicator score for
the librarians who find information to answer a specific question, can be good
category with a grand mean score; 2.70. For the second indicator, librarians help
users find the information was categorized into good category with a grand mean
score; 2.70. The third indicator, librarians guide users in using library resources and
how to conduct research were categorized into good category with a grand mean
score; 2.53. This results indicate that there are no indicators that the score of the
grand mean is 3:26 to 4:00 or excellent category, it means that the management of
library and librarians in the Library of the State Islamic University of Yogyakarta
Sunan Kalidjaga should maintain and improve its performance in serving the users at
State Islamic University of Yogyakarta Sunan Kalidjaga .


%K Keywords : User perception, reference librarian, library, user



%D 2014
%I UIN SUNAN KALIJAGA
%L digilib13147