?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adissertation&rft.au=VENY+DIASTIKA+PUTRI%2C+NIM.+08650100&rft.aulast=VENY+DIASTIKA+PUTRI&rft.aufirst=+NIM.+08650100&rft.degree=Skripsi&rft.date=6+June+2014&rft.title=CUSTOMER+RELATIONSHIP+MANAGEMENT+PADA+SISTEM+INFORMASI+PELAYANAN+PELANGGAN+HOTEL+&rft.inst=UIN+SUNAN+KALIJAGA