@phdthesis{digilib13757,
           month = {January},
           title = {PERSEPSI PEMUSTAKA TERHADAP KUALITAS PELAYANAN SIRKULASI
DI BADAN PERPUSTAKAAN DAN ARSIP DAERAH DAERAH ISTIMEWA
YOGYAKARTA

},
          school = {UNIVERSITAS ISLAM NEGERI SUNAN KALIJAGA},
          author = { NIM. 08140053 MIANTO},
            year = {2014},
            note = {Pembimbing :  Drs. Djazim Rohmadi, M.Si
},
        keywords = {Password : Circulation Service, Circulation Service Quality, Library Service



},
             url = {https://digilib.uin-suka.ac.id/id/eprint/13757/},
        abstract = {This research aimed to investigate librarian?s perception toward circulation service at
BPAD DIY. The research method is descriptive quantitative research. The subject on this
research are active members of the library who used the service at BPAD DIY.The object of
the research is librarian?s perception toward the quality of circulation service at BPAD
DIY.The populations are 8,025 librarians who are active members at BPAD DIY. The sample
of this research is part of number and characteristics of the population, those are 99 librarian
members of BPAD DIY. Data collecting technique used was observation, questioner,
interview and documentation. The measurement of service quality used is Parasuraman
Zeithaml, and Berry Theory, those are;reliabilitas, responsiveness, assurance, emphaty, and
tangibles. Data analysis used was percentage descriptive. The result was grand mean 2.84.
The conclusion was circulation service quality at BPAD DIY was categorized as
good.However there were some quality services in circulation at BPAD DIY which need
improvement. Those are arrangement books on bookshelf must be neat and based on their
classification, need more new editions to the readers and in service there should not be any
discrimination.

}
}