@mastersthesis{digilib14408,
           month = {July},
           title = {PERSEPSI PEMUSTAKA TERHADAP KUALITAS LAYANAN
DI PERPUSTAKAAN FAKULTAS TEKNIK
UNIVERSITAS GADJAH MADA YOGYAKARTA
(BERDASARKAN ANALISIS LIBQUAL+TM)},
          school = {UIN SUNAN KALIJAGA},
          author = {NIM.  1220010003 CHALEYFIANA ADHIANTY},
            year = {2014},
            note = {Pembimbing :  Dr. Nurdin Laugu, S.Ag., SS., MA},
        keywords = {Keywords: Perception, Quality of Service, LibQUAL+TM},
             url = {https://digilib.uin-suka.ac.id/id/eprint/14408/},
        abstract = {The purpose of this study was to determine the perception of the users of
the quality of service in the Library of the Faculty of Engineering, Gadjah Mada
University Analysis Based on LibQUAL+TM. The method used in this study is
quantitative. LibQUAL+TM method is used to measure the quality of library
services based on 3 dimensions Affect of Service (the attitude of the library staff
to serve the users, Information Control (collection availability and ease of access
to information), and Library as Place. Techniques used in data collection
observation and questionnaires. Population of this study was the users who have
registered as members of the Library of the Faculty of Engineering as many as
2697 people and using accidental sampling technique as many as 96 respondents.
From the analysis of the data obtained values of AG (Adequacy Gap) has a
positive 0.67 but has SG value (Superiority Gap) negative -1.37 which is not yet
able to meet the expectations of the real / maximum expectation of the users. Thus
users perception is in the area zone of tolerance or users perception still be in the
area of tolerance, so it can be stated that the quality of service in the Library of the
Faculty Engineering UGM given quite good for the users.}
}