<> "The repository administrator has not yet configured an RDF license."^^ . <> . . . "PENGARUH KINERJA PUBLIC RELATIONS\r\nDAN CUSTOMER RELATIONS MANAGEMENT\r\nTERHADAP KEPUASAN PELANGGAN RUMAH SAKIT ISLAM\r\nSURAKARTA “YARSIS”\r\n"^^ . "Hospital as a health institution, where the health care problem that most often\r\ngets complaints from the public. Complaints from the public are usually caused by\r\nabnormalities and errors of society is usually caused by the negligence or fault of\r\nhealth workers in hospitals proficiency level in delivering services to the community\r\nin this case is the patient. Description of the background of the above problems, the\r\nproblems that can be formulated is Is there a performance effect on customer\r\nsatisfaction PR Rumah sakit Islam Surakarta? Is there any influence on customer\r\nsatisfaction Customer Relationship RS Rumah sakit Islam Surakarta? Are there\r\ninfluences the performance of the PR and Customer Relationship satisfaction Rumah\r\nSakit Islam Surakarta?\r\nFrom the results of this data analysis it can be concluded Instruments\r\nquestions in the questionnaire all valid and reliable. T-test related PR performance\r\n(X1) to the Customer Satisfaction (Y) obtained the results of 2,583 t count> t table =\r\n1.985 then Ho is rejected, it means that there is significant relationship between\r\nhomework performance (X1) to the Customer Satisfaction Surakarta Islamic Hospital\r\n(Y). T-test related Customer Relationship Management (X2) on Customer\r\nSatisfaction (Y) obtained results of 4.944 t > t table 1.985 then Ho is rejected, it\r\nmeans that there is a significant effect between Customer Relationship Management\r\n(X2) on Customer Satisfaction Surakarta Islamic Hospital (Y ). Calculate the F test\r\nresults prove that the performance of PR (X1), and Customer Relationship\r\nManagement (X2) berpengatuh together towards customer satisfaction (Y). By using\r\nSPSS data processing, it can obtain the value of F calculated = 52.941> F table =\r\n3.09, then Ho is rejected, meaning together a significant difference between the\r\nperformance of PR (X1), and Customer Relationship Management (X2) on Customer\r\nsatisfaction Surakarta Islamic Hospital (Y). The test results of coefficient of\r\ndetermination (R2) obtained results of determination coefficient of 0.512. This means\r\nthat 51.2% customer satisfaction is the dependent variable (Y) is strongly influenced\r\nby the independent variable PR performance (X1), and Customer Relationship\r\nManagement (X2) and the remaining 48.8% is influenced by other factors beyond the\r\nstudied variables.\r\nAs the donation of materials for the development of the Hospital in time to\r\ncome, with the author convey this suggestion PR Better performance is always\r\nenhanced by providing education and training for human resources in charge of\r\nPublic Relations so that customer satisfaction can be maintained and increased.\r\nCustomer Relationship Management should be improved by structuring and\r\npreparation of management programs that fit and appropriate when used in the\r\nhospital so that the customers are satisfied with the services in the hospital.\r\n"^^ . "2014-08-26" . . . . "UNIVERSITAS ISLAM NEGERI SUNAN KALIJAGA"^^ . . . "FAKULTAS ILMU SOSIAL DAN HUMANIORA, UNIVERSITAS ISLAM NEGERI SUNAN KALIJAGA"^^ . . . . . . . . . "NIM. 07730075"^^ . "ARUM TEST WINING HANDANI "^^ . "NIM. 07730075 ARUM TEST WINING HANDANI "^^ . . . . . . "PENGARUH KINERJA PUBLIC RELATIONS\r\nDAN CUSTOMER RELATIONS MANAGEMENT\r\nTERHADAP KEPUASAN PELANGGAN RUMAH SAKIT ISLAM\r\nSURAKARTA “YARSIS”\r\n (Text)"^^ . . . "07730075_bab-i_iv-atau-v_daftar-pustaka.pdf"^^ . . . "PENGARUH KINERJA PUBLIC RELATIONS\r\nDAN CUSTOMER RELATIONS MANAGEMENT\r\nTERHADAP KEPUASAN PELANGGAN RUMAH SAKIT ISLAM\r\nSURAKARTA “YARSIS”\r\n (Text)"^^ . . . "PENGARUH KINERJA PUBLIC RELATIONS\r\nDAN CUSTOMER RELATIONS MANAGEMENT\r\nTERHADAP KEPUASAN PELANGGAN RUMAH SAKIT ISLAM\r\nSURAKARTA “YARSIS”\r\n (Other)"^^ . . . . . . "lightbox.jpg"^^ . . . "PENGARUH KINERJA PUBLIC RELATIONS\r\nDAN CUSTOMER RELATIONS MANAGEMENT\r\nTERHADAP KEPUASAN PELANGGAN RUMAH SAKIT ISLAM\r\nSURAKARTA “YARSIS”\r\n (Other)"^^ . . . . . . "preview.jpg"^^ . . . 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