TY  - THES
N1  - Pembimbing :  Dr. Tafrikhuddin, S.Ag., M.Pd
ID  - digilib14873
UR  - https://digilib.uin-suka.ac.id/id/eprint/14873/
A1  - RAHMA SETIANI, NIM. 10140117
Y1  - 2014/10/13/
N2  - The purpose of this study was to access and evaluate the quality of library
service of library Darul Ilmi SMP IT Abu Bakar Yogyakarta by using
LibQual+TM method base on the expectation and perception of the users. To
Measure Service quality of the library was used LibQual+TM method that has
three dimensionals used as indicators, they are; Affect of Service (the attitude of
the officers serving), Information Control (collection availability and ease of
access), and Library as a Place. Data collecting method using questionnaire,
interview, and documentation. Population in this study were all students of SMP
IT Abu Bakar Yogyakarta as much 769 peoples. Sampling technique was used
accidental sampling as much 77 respondents. The result of the data analyzing
showed the value of Adequacy Gap (AG) was positive with a value of 1.475 and
Superiority Gap (SG) with a negative value of -0.646. It means the quality of
library services is at the zone of tollerance. The lowest dimension value is affect
of service librarian atittude. Library has met the minimum expectation of the
users, but it has not met the desired yet. The library quality service has been
graded good, but not superior (superior). The writer give aims to library Darul
Ilmi SMP IT Abubakar Yogyakarta to improve and increase attitude of librarians
in giving service and giving user education.
PB  - UIN SUNAN KALIJAGA
KW  - Keywords: Evaluation
KW  -  Quality Services
KW  -  Perceptions
KW  -  Expectations
KW  - 
LibQual+TM
M1  - skripsi
TI  - EVALUASI KUALITAS PELAYANAN PERPUSTAKAN
DAARUL ILMI SMP IT ABU BAKAR YOGYAKARTA
DENGAN METODE LIBQUAL+TM BERDASARKAN
HARAPAN DAN PERSEPSI PEMUSTAKA
AV  - restricted
ER  -