eprintid: 15530
rev_number: 9
eprint_status: archive
userid: 71
dir: disk0/00/01/55/30
datestamp: 2015-04-07 01:48:25
lastmod: 2015-04-07 01:48:25
status_changed: 2015-04-07 01:48:25
type: thesis
metadata_visibility: show
creators_name: HARYANI, NIM. 07140060
title: EVALUASI KUALITAS LAYANAN MALAM HARI
DI KANTOR ARSIP DAN PERPUSTAKAAN KOTA YOGYAKARTA
DENGAN METODE LIBQUAL
ispublished: pub
subjects: IA
divisions: jur_ipis1
full_text_status: restricted
keywords: Keywords : Evaluation, Service Quality, Night Service, LibQual +TM Method
note: Pembimbing :  Anis Masruri S.Ag., SIP., M.Si.
abstract: This research aims to measure the quality of the night sevice in Kantor Arsip dan
Perpustakaan Kota Yogyakarta based on hope and perception using a method of
LibQual+TM and also to find out whether the library night service dimensions
meet the expectations and perception of library-user’s at Kantor Arsip dan
Perpustakaan Kota Yogyakarta by using a a method of LibQual+TM. This research
includes research survey by using descriptive quantitative approach. Data
collection method in this study uses questionnaire, observation, interviews and
documentations methods. Accidental sampling was done in the sample collection,
with the total sampling as many as 97 respondents from 3.478 population of the
night library-user’s obtaining Yamane formula. This research shows that night
service quality in Kantor Arsip dan Perpustakaan Kota Yogyakarta expressed
“good” in general of library-users. This can be seen from the calculation of the
results showed that the average value of perception of library user is 27,53 and the
average score of minimum hope is 27,32. While the average value of the libraryuser’s
hope they desired is 29,51. Thus, it can be known that the perception is
higher that the average minimum expectations, so it can be obtained that the gap
of Adequacy Gap (AG) is 0,21 (positive) and the value of Superiorty Gap (SG) is
– 2,90 (negative). Based on the calculation Adequacy Gap (AG) and Superiorty
Gap (SG), the dimensions that have not yet met the hopes and perception are
information Access (AI) dimension and 3 statements namely the quietness of
library room at night, the arrangement of library collection (book, of reference
material, magazine, newspaper, ect) the ease of library-users in the prosess of
information retrieval, and the independence of library-users in search ing
information in the library at night, yet the survey shows that those items have not
been good and need further improvements. From the research, it can be
recommended that it is needed to complete the library collection, also to increase
human resources development relating to the arrangement of library collection,
and the after side it is needed also to give user education.
date: 2015-01-26
date_type: published
institution: UIN SUNAN KALIJAGA YOGYAKARTA
department: FAKULTAS ADAB DAN ILMU BUDAYA
thesis_type: skripsi
thesis_name: other
citation:   HARYANI, NIM. 07140060  (2015) EVALUASI KUALITAS LAYANAN MALAM HARI DI KANTOR ARSIP DAN PERPUSTAKAAN KOTA YOGYAKARTA DENGAN METODE LIBQUAL.  Skripsi thesis, UIN SUNAN KALIJAGA YOGYAKARTA.   
document_url: https://digilib.uin-suka.ac.id/id/eprint/15530/1/BAB%20I%2C%20V%2C%20DAFTAR%20PUSTAKA.pdf
document_url: https://digilib.uin-suka.ac.id/id/eprint/15530/2/BAB%20II%2C%20III%2C%20IV.pdf