TY  - THES
N1  - Pembimbing :  M. Solihin Arianto, S.Ag., SIP., MLIS
ID  - digilib15539
UR  - https://digilib.uin-suka.ac.id/id/eprint/15539/
A1  - HENI KURNIA NINGSIH, NIM. 10140120
Y1  - 2015/01/26/
N2  - This research aims to determine user?s perceptions quality of TAMARA
service in the office of archives and library area of Yogyakarta. The type of this
research is descriptive quantitative. The subjects of this study are user?s who use
the facilities TAMARA services in the Office of Library and Archive, while the
object of this research is user?s perception the quality of TAMARA service. The
researcher used questionnaires, observation, interviews and documentation as the
data collection methods. Sampling was done by using accidental sampling
technique, with a sample size of 100 respondents. The variables in this study were
a single that perceptions quality of TAMARA service. Analysis of the data using
the mean and the grand mean. Measurement of five dimension user?s perception
based services (servqual dimention) whose reliability, responsiveness, assurance,
empathy, and tangible. The results showed that the user?s perception quality of
TAMARA service in the office of archives and library area Yogyakarta is good. It
can be seen from the total average of variable that is equal to 2.96. This result
indicate that there were no indicators that the score of the grand mean up to 3,26 ?
4,00 or excellent category, it means that the management of library and librarian
should maintain and improve its performance in serving the user?s at the office or
archives and library area of Yogyakarta.
PB  - UIN SUNAN KALIJAGA YOGYAKARTA
KW  - Keywords :User?s
KW  -  perceptions
KW  -  quality of service
KW  -  TAMARA service
KW  -  office
of library and archive (ARPUSDA) Yogyakarta
M1  - skripsi
TI  - PERSEPSI PENGGUNA TERHADAP KUALITAS LAYANAN
TAMAN MASYARAKAT SAMBUNG RASA (TAMARA)
DI KANTOR ARSIP DAN PERPUSTAKAAN DAERAH
(ARPUSDA) KOTA YOGYAKARTA
AV  - restricted
ER  -