eprintid: 15539
rev_number: 10
eprint_status: archive
userid: 71
dir: disk0/00/01/55/39
datestamp: 2015-04-07 02:16:00
lastmod: 2015-04-07 02:16:00
status_changed: 2015-04-07 02:16:00
type: thesis
metadata_visibility: show
creators_name: HENI KURNIA NINGSIH, NIM. 10140120
title: PERSEPSI PENGGUNA TERHADAP KUALITAS LAYANAN
TAMAN MASYARAKAT SAMBUNG RASA (TAMARA)
DI KANTOR ARSIP DAN PERPUSTAKAAN DAERAH
(ARPUSDA) KOTA YOGYAKARTA
ispublished: pub
subjects: IA
divisions: jur_ipis1
full_text_status: restricted
keywords: Keywords :User’s, perceptions, quality of service, TAMARA service, office
of library and archive (ARPUSDA) Yogyakarta
note: Pembimbing :  M. Solihin Arianto, S.Ag., SIP., MLIS
abstract: This research aims to determine user’s perceptions quality of TAMARA
service in the office of archives and library area of Yogyakarta. The type of this
research is descriptive quantitative. The subjects of this study are user’s who use
the facilities TAMARA services in the Office of Library and Archive, while the
object of this research is user’s perception the quality of TAMARA service. The
researcher used questionnaires, observation, interviews and documentation as the
data collection methods. Sampling was done by using accidental sampling
technique, with a sample size of 100 respondents. The variables in this study were
a single that perceptions quality of TAMARA service. Analysis of the data using
the mean and the grand mean. Measurement of five dimension user’s perception
based services (servqual dimention) whose reliability, responsiveness, assurance,
empathy, and tangible. The results showed that the user’s perception quality of
TAMARA service in the office of archives and library area Yogyakarta is good. It
can be seen from the total average of variable that is equal to 2.96. This result
indicate that there were no indicators that the score of the grand mean up to 3,26 –
4,00 or excellent category, it means that the management of library and librarian
should maintain and improve its performance in serving the user’s at the office or
archives and library area of Yogyakarta.
date: 2015-01-26
date_type: published
institution: UIN SUNAN KALIJAGA YOGYAKARTA
department: FAKULTAS ADAB DAN ILMU BUDAYA
thesis_type: skripsi
thesis_name: other
citation:   HENI KURNIA NINGSIH, NIM. 10140120  (2015) PERSEPSI PENGGUNA TERHADAP KUALITAS LAYANAN TAMAN MASYARAKAT SAMBUNG RASA (TAMARA) DI KANTOR ARSIP DAN PERPUSTAKAAN DAERAH (ARPUSDA) KOTA YOGYAKARTA.  Skripsi thesis, UIN SUNAN KALIJAGA YOGYAKARTA.   
document_url: https://digilib.uin-suka.ac.id/id/eprint/15539/1/BAB%20I%2C%20V%2C%20DAFTAR%20PUSTAKA.pdf
document_url: https://digilib.uin-suka.ac.id/id/eprint/15539/2/BAB%20II%2C%20III%2C%20IV.pdf