%A NIM. 11730002 MATARI MULYANI
%O Alip Kunandar, M. si
%T PENGARUH KOMUNIKASI CUSTOMERSERVICE PT ANGKASA PURA II (PERSERO) TERHADAP TINGKAT KEPUASAN PENGGUNA FASILITAS TERMINAL 2F BANDARA SOEKARNO HATTA 
(SURVEI PADA PADA PENUMPANG GARUDA INDONESIA)
%X This research entitled with the Influence of Customer Service’s Communication of PT.Angkasa Pura II (Persero) to the level of the satisfaction by facilities users of 2F station of Soekarno Hatta Airport (survey to Garuda Indonesia’s passangers). The background of taking the title of this research is because Soekarno Hatta Airport was the 10th busiest airport in the world. Because of that predicate, this research wanted to see customer service’s communication which was done by the company for the user of airport’s service particularly the user of 2F station’s facilities of Soekarno Hatta Airport. 
The objectives of this research were to see there some influences of Customer Service’s communication and how many influences which was offered from PT. Angkasa Pura II (Persero). This research used Quantitative Approach with Survey Method at Soekarno Hatta Airport’s area. This research used 100 sample of respondent especially the passengers of Garuda Indonesia with present 32 declarations with Tangible, Responsiviness, Reliability, Asurance, and Emphaty variables.
%K Keywords: Customer Service Communication at PT Angkasa Pura II (Persero), tangible, assurance, reliability, responsiveness, and emphaty.
%D 2015
%I UIN SUNAN KALIJAGA YOGYAKARTA
%L digilib16690