eprintid: 16690
rev_number: 11
eprint_status: archive
userid: 71
dir: disk0/00/01/66/90
datestamp: 2015-08-07 06:26:11
lastmod: 2015-08-07 06:26:11
status_changed: 2015-08-07 06:26:11
type: thesis
metadata_visibility: show
creators_name: MATARI MULYANI, NIM. 11730002
title: PENGARUH KOMUNIKASI CUSTOMERSERVICE PT ANGKASA PURA II (PERSERO) TERHADAP TINGKAT KEPUASAN PENGGUNA FASILITAS TERMINAL 2F BANDARA SOEKARNO HATTA 
(SURVEI PADA PADA PENUMPANG GARUDA INDONESIA)
ispublished: pub
subjects: I
divisions: jur_ikom
full_text_status: restricted
keywords: Keywords: Customer Service Communication at PT Angkasa Pura II (Persero), tangible, assurance, reliability, responsiveness, and emphaty.
note: Alip Kunandar, M. si
abstract: This research entitled with the Influence of Customer Service’s Communication of PT.Angkasa Pura II (Persero) to the level of the satisfaction by facilities users of 2F station of Soekarno Hatta Airport (survey to Garuda Indonesia’s passangers). The background of taking the title of this research is because Soekarno Hatta Airport was the 10th busiest airport in the world. Because of that predicate, this research wanted to see customer service’s communication which was done by the company for the user of airport’s service particularly the user of 2F station’s facilities of Soekarno Hatta Airport. 
The objectives of this research were to see there some influences of Customer Service’s communication and how many influences which was offered from PT. Angkasa Pura II (Persero). This research used Quantitative Approach with Survey Method at Soekarno Hatta Airport’s area. This research used 100 sample of respondent especially the passengers of Garuda Indonesia with present 32 declarations with Tangible, Responsiviness, Reliability, Asurance, and Emphaty variables.
date: 2015-05-19
date_type: published
institution: UIN SUNAN KALIJAGA YOGYAKARTA
department: FAKULTAS ILMU SOSIAL DAN HUMANIORA
thesis_type: skripsi
thesis_name: other
citation:   MATARI MULYANI, NIM. 11730002  (2015) PENGARUH KOMUNIKASI CUSTOMERSERVICE PT ANGKASA PURA II (PERSERO) TERHADAP TINGKAT KEPUASAN PENGGUNA FASILITAS TERMINAL 2F BANDARA SOEKARNO HATTA (SURVEI PADA PADA PENUMPANG GARUDA INDONESIA).  Skripsi thesis, UIN SUNAN KALIJAGA YOGYAKARTA.   
document_url: https://digilib.uin-suka.ac.id/id/eprint/16690/2/11730002_bab-i_iv-atau-v_daftar-pustaka.pdf
document_url: https://digilib.uin-suka.ac.id/id/eprint/16690/1/11730002_bab-ii_sampai_sebelum-bab-terakhir.pdf