@article{digilib18709,
          volume = {V.VIII},
          number = {No. 1},
           month = {April},
          author = {Kifayah AMAR},
           title = {CRITICAL SUCCESS FACTORS (CSF) FOR THE ISO 9001 IMPLEMENTATION IN UIN SUNAN KALIJAGA YOGYAKARTA},
       publisher = {FAK. SAINTEK UIN SUNAN KALIJAGA},
            year = {2012},
         journal = {Kaunia Jurnal Sains dan Teknologi},
           pages = {9--20},
        keywords = {Critical Success Factors, ISO 9001, quality management system},
             url = {https://digilib.uin-suka.ac.id/id/eprint/18709/},
        abstract = {This study attempts to identify factors that are considered critical for the
implementation of ISO 9001 in UIN Sunan Kalijaga Yogyakarta. In this study, data were
obtained from interview and observation of documents related to the implementation of ISO
9001 in UIN Sunan Kalijaga Yogyakarta. The content analysis was used as an
interpretation method for qualitative interviews data. Finding shows a number of factors
that are considered critical in the implementation of ISO 9001. They are top management
commitment and support, training, culture change, continuous improvement and
performance measurement. Top management commitment and support is an important role
for the success and sustainability of ISO 9001. The support can be in a form of their active
participation in quality management activities. In addition, the provision of adequate
resources as well as supporting quality policies is also critical for the ISO 9001
implementation in UIN Sunan Kalijaga. The other critical factor is the culture change that
perceived as a strong foundation for the success of ISO 9001 implementation.
Keywords: Critical Success Factors, ISO 9001, quality management system}
}