@phdthesis{digilib19636,
           month = {January},
           title = {PERANCANGAN SISTEM ANTRIAN
PELANGGAN PERBANKAN BERBASIS MOBILE},
          school = {UIN SUNAN KALIJAGA YOGYAKARTA},
          author = {NIM. 10651053 MUHAMMAD FAUZI MASYKUR},
            year = {2016},
            note = {Sumarsono, S.T., M.Kom},
        keywords = {Bank, Mobile,QRCode, Queue.},
             url = {https://digilib.uin-suka.ac.id/id/eprint/19636/},
        abstract = {Customer satisfaction is very important to a banking institution.
Improvement of services have always been performed to maintain customer
satisfaction. The growing of technology leads to the development of mobile
banking application by the banking institution to fulfill the customer?s need.
Queuing is never an enjoyable activity to customer. The uncertainty of the
serving time and the inability to perform other activities while waiting in line is a
major factor that causes people to avoid any queuing process.
The result of this research is a banking customer queuing system that is
connected real time through the internet network. Bank-party applications can
display information, call the next queue number, and serve as a printer that able to
produce a queuing ticket with a printed QRCode on it. Customers can scan
QRCode or by inserting a sync code to perform synchronization of a queue. Then
the customer can monitor the queue through their android smartphone. Customers
can also see the queue beforehand, to get a basic overview of the ongoing queue.}
}