eprintid: 20115
rev_number: 13
eprint_status: archive
userid: 71
dir: disk0/00/02/01/15
datestamp: 2016-04-18 07:09:06
lastmod: 2016-04-18 07:09:06
status_changed: 2016-04-18 07:09:06
type: thesis
metadata_visibility: show
creators_name: MUNTIYAS SYILVANI, NIM. 09390165
title: PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN NASABAH
BANK BNI SYARI’AH CABANG KUSUMANEGARA YOGYAKARTA
ispublished: pub
subjects: keu_sya
divisions: jur_keuangan_syariah
full_text_status: restricted
keywords: tangible (direct evidence), reliability (reliability), responsiveness
(responsiveness), assurance (assurance), empathy (empathy) and customer
satisfaction Bank BNI Sharia Kusumanegara Yogyakarta branch.
note: 1. DRS. A. YUSUF KHOIRUDIN., SE., M.SI
2. DR. IBNU MUHDIR., M. AG
abstract: Customer satisfaction becomes important benchmark for sustainability fund
raising activities, particularly in the Islamic financial institutions such as Sharia
banking. Customer satisfaction being targeted and as a major marketing tool for
companies in the services sector. Companies making every effort to be able to
compete and withstand the competition is to provide the best service for
consumers to survive and feel satisfied.
This study aims to clarify the effect of customer satisfaction Bank BNI
Cabang Syar'ah Kusumanegara Yogyakarta. This study measured customer
satisfaction factors BNI Syari'ah with independent variables are tangible (direct
evidence), reliability (reliability), responsiveness (responsiveness), assurance
(assurance), and empathy (empathy). This study is that the data obtained through
questionnaires. The data were analyzed quantitatively by multiple linear regrei
method using SPSS 16.0 for Windows.
Based on the analysis and data processing, it can be seen that the variables
tangible (direct evidence), reliability (reliability), responsiveness
(responsiveness), assurance (assurance), and empathy (empathy) simultaneously
significant effect on customer satisfaction Bank BNI Syari 'Ah. Partially, variable
reliability (reliability) and assurance (guarantee), and empathy (empathy)
significantly affects customer satisfaction Bank BNI Sharia. While the tangible
variables (direct evidence) and responsiveness (responsiveness) no significant
impact on member satisfaction BNI Sharia.
date: 2016-03-28
date_type: published
institution: UIN SUNAN KALIJAGA YOGYAKARTA
department: FAKULTAS EKONOMI DAN BISNIS ISLAM
thesis_type: skripsi
thesis_name: other
citation:   MUNTIYAS SYILVANI, NIM. 09390165  (2016) PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN NASABAH BANK BNI SYARI’AH CABANG KUSUMANEGARA YOGYAKARTA.  Skripsi thesis, UIN SUNAN KALIJAGA YOGYAKARTA.   
document_url: https://digilib.uin-suka.ac.id/id/eprint/20115/2/09390165_BAB-I_IV-atau-V_DAFTAR-PUSTAKA.pdf
document_url: https://digilib.uin-suka.ac.id/id/eprint/20115/1/09390165_BAB-II_sampai_SEBELUM-BAB-TERAKHIR.pdf