?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adissertation&rft.au=THALAZA+KURNIAWAN+OKTA%2C+NIM.+11660037&rft.aulast=THALAZA+KURNIAWAN+OKTA&rft.aufirst=NIM.+11660037&rft.degree=Skripsi&rft.date=28+March+2016&rft.title=PERBAIKAN+DAN+PENINGKATAN+KUALITAS+PELAYANAN+DENGAN+METODE+FUZZY+SERVQUAL+(SERVICE+QUALITY)+DAN+CUSTOMER+SATISFACTION+INDEX+(CSI)&rft.inst=UIN+SUNAN+KALIJAGA+YOGYAKARTA