TY  - THES
N1  - Dr. Hj. Sri Rohyanti Zulaikha. S.Ag., SIP., M.Si.
ID  - digilib21037
UR  - https://digilib.uin-suka.ac.id/id/eprint/21037/
A1  - NUR ROCHMAH, NIM. 12140068
Y1  - 2016/03/28/
N2  - This research aims to: (1) Understand about soft skills library staff at the
Library of FISIPOL UGM Yogyakarta; (2) Understand about excellent service at
the Library of FISIPOL UGM Yogyakarta; (3) Understand about influence the
soft skills library staff on the excellent service at the Library of FISIPOL UGM
Yogyakarta. The kind of this research is quantitative descriptive. The population
in this research are all members of FISIPOL UGM Library until February 2016,
with the total number 5.990 users. The sampling technique using accidental
sampling technique, with the sample are 98 respondent. The main data collection
techniques were questionnaires using Likert scale with four alternative answers.
Meanwhile the supporting data collection techniques using observation,
interviews and documentation. Testing the validity using product moment
correlation. Meanwhile testing the reliability using Cronbach?s Alpha. Data
analysis using mean and grand mean, Product Moment Correlation and Simple
Linear Regression. The data is processed using program of IBM SPSS Statistics
Version 22. The results of this research showed that the soft skills of library staff
at the Library of FISIPOL UGM classified good, it is evident from the calculation
of the mean and grand mean of 2,97. Meanwhile the excellent service at the
Library of FISIPOL UGM is also classified good, it is evident from the
calculation of the mean and the grand mean of 3,01. The level of correlation is
said significant with a value of 0,692. The direction of correlation is positive and
correlation level is strong with the interval correlation coefficient between 0,40 ?
0,70. Result of simple linier regression is Y = 10,400 + 0,352X and R Square of
0,479. The author suggested the library staff to more actively serve and help user
quickly and precisely, and apply the soft skills that they have and try to improve
it.
PB  - UIN SUNAN KALIJAGA YOGYAKARTA
KW  - Soft Skill
KW  -  Excellent Service
KW  -  Academic Library
M1  - skripsi
TI  - PENGARUH SOFT SKILL STAF PERPUSTAKAAN
TERHADAP PELAYANAN PRIMA
DI PERPUSTAKAAN FAKULTAS ILMU SOSIAL DAN ILMU
POLITIK UNIVERSITAS GADJAH MADA
YOGYAKARTA
AV  - restricted
ER  -