eprintid: 21038
rev_number: 11
eprint_status: archive
userid: 71
dir: disk0/00/02/10/38
datestamp: 2016-07-27 06:01:18
lastmod: 2016-07-27 06:01:18
status_changed: 2016-07-27 06:01:18
type: thesis
metadata_visibility: show
creators_name: ISNA HUSNA AFIA, NIM. 12140082
title: PENGARUH PELAYANAN REFERENSI TERHADAP KEPUASAN
PEMUSTAKA DI PERPUSTAKAAN UIN SUNAN KALIJAGA
YOGYAKARTA
ispublished: pub
subjects: IA
divisions: jur_ipis1
full_text_status: restricted
keywords: Reference Service, Users Satisfaction.
note: Drs. Djazim Rohmadi., M.Si.
abstract: This research aims to determine how the service reference in library of
UIN Sunan Kalijaga Yogyakarta according to users, to know how the users
satisfaction towards reference service in library of UIN Sunan Kalijaga
Yogyakarta and to know is there any effect of reference services towards users
satisfaction in library of UIN Sunan Kalijaga Yogyakarta. The type of this
research is descriptive associative quantitative. The researcher used questionners
as the primary data, observation, documentation and interview as the datas
support. The variables used independent variables (reference service) and
dependent variable (users satisfaction). Sampling is done by using accidental
sampling technique, with a sample size of 100 respondents. Data analysis using
mean, grand mean and simple linear regression formula and the data processed
with SPSS version 16 for Windows. The results showed that reference services in
the Library of UIN Sunan Kalijaga Yogyakarta including the category of well
proven Grand Mean premises by 3.63. And Users satisfaction in the well category
as evidenced by the Grand Mean of 3.613. The results showed that there was a
positive and significant influence between reference service toward user
satisfaction in library of UIN Sunan Kalijaga Yogyakarta. It can be seen from the
results of a simple linear regression calculation from t count amounted to 6,918 ,
where t count  t table at significant level of 2.5% r table at 1.984. effect of
reference services towards user satisfaction in library of UIN Sunan Kalijaga
Yogyakarta has a percentage of 32.8%. This reearch is expected to be used as an
evaluation of reference services in the library of UIN Sunan Kalijaga Yogyakarta
to improve or maintain user satisfaction in terms of service.
date: 2016-03-28
date_type: published
institution: UIN SUNAN KALIJAGA YOGYAKARTA
department: FAKULTAS ADAB DAN ILMU BUDAYA
thesis_type: skripsi
thesis_name: other
citation:   ISNA HUSNA AFIA, NIM. 12140082  (2016) PENGARUH PELAYANAN REFERENSI TERHADAP KEPUASAN PEMUSTAKA DI PERPUSTAKAAN UIN SUNAN KALIJAGA YOGYAKARTA.  Skripsi thesis, UIN SUNAN KALIJAGA YOGYAKARTA.   
document_url: https://digilib.uin-suka.ac.id/id/eprint/21038/2/12140082_BAB-I_IV-atau-V_DAFTAR-PUSTAKA.pdf
document_url: https://digilib.uin-suka.ac.id/id/eprint/21038/1/12140082_BAB-II_sampai_SEBELUM-BAB-TERAKHIR.pdf