<> "The repository administrator has not yet configured an RDF license."^^ . <> . . . "ANALISIS KUALITAS CUSTOMER RELATIONSHIP MANAGEMENT,\r\nKUALITAS PELAYANAN DAN KEPUASAN NASABAH TERHADAP\r\nLOYALITAS NASABAH\r\n(STUDI KASUS BPRS BANGUN DRAJAT WARGA YOGYAKARTA)"^^ . "This study aimed to examine the effect of customer relationship\r\nmanagement, service quality and customer satisfaction on customer loyalty.\r\nAnalysis of the data in this study is using multiple linear regression analysis by\r\nSPSS 16 software to test the research data. This research was conducted at Bank\r\nBPRS Bangun Drajat Yogyakarta using the survey method. This study respondent\r\nobtains as many as 100 people who become customers of the bank.\r\nThe results of the analysis for this model shows that the variables of service\r\nquality and customer satisfaction and significant impact on customer loyalty. Only\r\nthe variable of customer relationship management is no effect on customer\r\nloyalty, it can be seen from the results of the questionnaire can be. As well as\r\nother factors that cause insignificant CRM on customer loyalty, for example, less\r\nsophisticated technology owned by company so that the relationship could not be\r\nestablished either. The implication of this research is expected to help the banks to\r\nconsider the factors of customer loyalty affect."^^ . "2016-06-27" . . . . "UIN SUNAN KALIJAGA YOGYAKARTA"^^ . . . "FAKULTAS EKONOMI DAN BISNIS ISLAM, UIN SUNAN KALIJAGA YOGYAKARTA"^^ . . . . . . . . . "NIM. 12390007"^^ . "YESI OKTAVIANI ANGGRAENI"^^ . "NIM. 12390007 YESI OKTAVIANI ANGGRAENI"^^ . . . . . . "ANALISIS KUALITAS CUSTOMER RELATIONSHIP MANAGEMENT,\r\nKUALITAS PELAYANAN DAN KEPUASAN NASABAH TERHADAP\r\nLOYALITAS NASABAH\r\n(STUDI KASUS BPRS BANGUN DRAJAT WARGA YOGYAKARTA) (Text)"^^ . . . . . "12390007_BAB-I_IV-atau-V_DAFTAR-PUSTAKA.pdf"^^ . . . "ANALISIS KUALITAS CUSTOMER RELATIONSHIP MANAGEMENT,\r\nKUALITAS PELAYANAN DAN KEPUASAN NASABAH TERHADAP\r\nLOYALITAS NASABAH\r\n(STUDI KASUS BPRS BANGUN DRAJAT WARGA YOGYAKARTA) (Text)"^^ . . . . . "ANALISIS KUALITAS CUSTOMER RELATIONSHIP MANAGEMENT,\r\nKUALITAS PELAYANAN DAN KEPUASAN NASABAH TERHADAP\r\nLOYALITAS NASABAH\r\n(STUDI KASUS BPRS BANGUN DRAJAT WARGA YOGYAKARTA) (Other)"^^ . . . . . . "ANALISIS KUALITAS CUSTOMER RELATIONSHIP MANAGEMENT,\r\nKUALITAS PELAYANAN DAN KEPUASAN NASABAH TERHADAP\r\nLOYALITAS NASABAH\r\n(STUDI KASUS BPRS BANGUN DRAJAT WARGA YOGYAKARTA) (Other)"^^ . . . . . . "ANALISIS KUALITAS CUSTOMER RELATIONSHIP MANAGEMENT,\r\nKUALITAS PELAYANAN DAN KEPUASAN NASABAH TERHADAP\r\nLOYALITAS NASABAH\r\n(STUDI KASUS BPRS BANGUN DRAJAT WARGA YOGYAKARTA) (Other)"^^ . . . . . . "ANALISIS KUALITAS CUSTOMER RELATIONSHIP MANAGEMENT,\r\nKUALITAS PELAYANAN DAN KEPUASAN NASABAH TERHADAP\r\nLOYALITAS NASABAH\r\n(STUDI KASUS BPRS BANGUN DRAJAT WARGA YOGYAKARTA) (Other)"^^ . . . . . . "ANALISIS KUALITAS CUSTOMER RELATIONSHIP MANAGEMENT,\r\nKUALITAS PELAYANAN DAN KEPUASAN NASABAH TERHADAP\r\nLOYALITAS NASABAH\r\n(STUDI KASUS BPRS BANGUN DRAJAT WARGA YOGYAKARTA) (Other)"^^ . . . . . . "lightbox.jpg"^^ . . . "ANALISIS KUALITAS CUSTOMER RELATIONSHIP MANAGEMENT,\r\nKUALITAS PELAYANAN DAN KEPUASAN NASABAH TERHADAP\r\nLOYALITAS NASABAH\r\n(STUDI KASUS BPRS BANGUN DRAJAT WARGA YOGYAKARTA) (Other)"^^ . . . . . . "preview.jpg"^^ . . . "ANALISIS KUALITAS CUSTOMER RELATIONSHIP MANAGEMENT,\r\nKUALITAS PELAYANAN DAN KEPUASAN NASABAH TERHADAP\r\nLOYALITAS NASABAH\r\n(STUDI KASUS BPRS BANGUN DRAJAT WARGA YOGYAKARTA) (Other)"^^ . . . . . . "medium.jpg"^^ . . . "ANALISIS KUALITAS CUSTOMER RELATIONSHIP MANAGEMENT,\r\nKUALITAS PELAYANAN DAN KEPUASAN NASABAH TERHADAP\r\nLOYALITAS NASABAH\r\n(STUDI KASUS BPRS BANGUN DRAJAT WARGA YOGYAKARTA) (Other)"^^ . . . . . . "small.jpg"^^ . . "HTML Summary of #21190 \n\nANALISIS KUALITAS CUSTOMER RELATIONSHIP MANAGEMENT, \nKUALITAS PELAYANAN DAN KEPUASAN NASABAH TERHADAP \nLOYALITAS NASABAH \n(STUDI KASUS BPRS BANGUN DRAJAT WARGA YOGYAKARTA)\n\n" . "text/html" . . . "Keuangan Syariah" . .