<> "The repository administrator has not yet configured an RDF license."^^ . <> . . . "ANALISA KEPUASAN NASABAH TERHADAP KINERJA\r\nJASA PELAYANAN DENGAN METODE IMPORTANCE &\r\nPERFORMANCE MATRIX (STUDI KASUS BANK SYARIAH\r\nMANDIRI KCP KALIURANG)"^^ . "This study aims to determine the attributes - attributes dimensions of\r\nsatisfaction of customer service at Bank Syariah Mandiri KCP Kaliurang, also know\r\nthe attributes - attributes dimensional satisfaction of services that require priority\r\nimprovement with methods importance and performance matrix at Bank Syariah\r\nMandiri KCP Kaliurang and provide alternative strategies to improve satisfaction\r\ncustomer based on the importance and performance matrix.\r\nThe population in this study are customers of Bank Syariah Mandiri KCP\r\nGround. Samples taken as many as 100 respondents using purposive sampling\r\ntechnique. This research is a field research with quantitative approach. Analysis of\r\nthe data used is the analysis of customer satisfaction index and importance -\r\nperformance analysis that is shared by the first quadrant, the second quadrant,\r\nquadrant III and IV quadrant.\r\nThe results showed that the attributes - attributes dimensions of satisfaction\r\nthat have already been fulfilled by the customer of Bank Syariah Mandiri KCP\r\nKaliurang in quadrant II: 1 (The ability of employees to instill customer confidence in\r\nthe bank), 2 (Courtesy of employees in serving customers), 3 (Employee BSM has\r\nextensive knowledge in serving customers and is sure to BSM), 4 (Employee to\r\nprovide information to customers clearly), 5 (ability of banks to provide security in\r\nuse services offered), 8 (service according to the queue number), 9 (employees taking\r\nnotes carefully in each transaction), 16 (the willingness of employees to assist\r\ncustomers who need information), 17 (the ability of employees to treat customers\r\nwell when the transaction), 18 (the ability to communicate to convey information\r\nwell), 20 (the ability of employees to answer customer questions satisfactorily), 22\r\n(the employee is able to show a friendly attitude), 23 (a bank's ability to respond\r\nquickly to customer complaints), 24 (speed / alertness employees serve transactions),\r\n25 (Employee responsiveness in serving customer transactions)."^^ . "2016-06-28" . . . . "UIN SUNAN KALIJAGA YOGYAKARTA"^^ . . . "FAKULTAS EKONOMI DAN BISNIS ISLAM, UIN SUNAN KALIJAGA YOGYAKARTA"^^ . . . . . . . . . "NIM. 12820026"^^ . "ALFIN LINGGA ARDINI"^^ . "NIM. 12820026 ALFIN LINGGA ARDINI"^^ . . . . . . "ANALISA KEPUASAN NASABAH TERHADAP KINERJA\r\nJASA PELAYANAN DENGAN METODE IMPORTANCE &\r\nPERFORMANCE MATRIX (STUDI KASUS BANK SYARIAH\r\nMANDIRI KCP KALIURANG) (Text)"^^ . . . "ANALISA KEPUASAN NASABAH TERHADAP KINERJA\r\nJASA PELAYANAN DENGAN METODE IMPORTANCE &\r\nPERFORMANCE MATRIX (STUDI KASUS BANK SYARIAH\r\nMANDIRI KCP KALIURANG) (Text)"^^ . . . "12820026_BAB-I_IV-atau-V_DAFTAR-PUSTAKA.pdf"^^ . . . "ANALISA KEPUASAN NASABAH TERHADAP KINERJA\r\nJASA PELAYANAN DENGAN METODE IMPORTANCE &\r\nPERFORMANCE MATRIX (STUDI KASUS BANK SYARIAH\r\nMANDIRI KCP KALIURANG) (Other)"^^ . . . . . . "lightbox.jpg"^^ . . . "ANALISA KEPUASAN NASABAH TERHADAP KINERJA\r\nJASA PELAYANAN DENGAN METODE IMPORTANCE &\r\nPERFORMANCE MATRIX (STUDI KASUS BANK SYARIAH\r\nMANDIRI KCP KALIURANG) (Other)"^^ . . . . . . "preview.jpg"^^ . . . "ANALISA KEPUASAN NASABAH TERHADAP KINERJA\r\nJASA PELAYANAN DENGAN METODE IMPORTANCE &\r\nPERFORMANCE MATRIX (STUDI KASUS BANK SYARIAH\r\nMANDIRI KCP KALIURANG) (Other)"^^ . . . . . . "medium.jpg"^^ . . . "ANALISA KEPUASAN NASABAH TERHADAP KINERJA\r\nJASA PELAYANAN DENGAN METODE IMPORTANCE &\r\nPERFORMANCE MATRIX (STUDI KASUS BANK SYARIAH\r\nMANDIRI KCP KALIURANG) (Other)"^^ . . . . . . "small.jpg"^^ . . . "ANALISA KEPUASAN NASABAH TERHADAP KINERJA\r\nJASA PELAYANAN DENGAN METODE IMPORTANCE &\r\nPERFORMANCE MATRIX (STUDI KASUS BANK SYARIAH\r\nMANDIRI KCP KALIURANG) (Other)"^^ . . . . . . "ANALISA KEPUASAN NASABAH TERHADAP KINERJA\r\nJASA PELAYANAN DENGAN METODE IMPORTANCE &\r\nPERFORMANCE MATRIX (STUDI KASUS BANK SYARIAH\r\nMANDIRI KCP KALIURANG) (Other)"^^ . . . . . . "ANALISA KEPUASAN NASABAH TERHADAP KINERJA\r\nJASA PELAYANAN DENGAN METODE IMPORTANCE &\r\nPERFORMANCE MATRIX (STUDI KASUS BANK SYARIAH\r\nMANDIRI KCP KALIURANG) (Other)"^^ . . . . . . "ANALISA KEPUASAN NASABAH TERHADAP KINERJA\r\nJASA PELAYANAN DENGAN METODE IMPORTANCE &\r\nPERFORMANCE MATRIX (STUDI KASUS BANK SYARIAH\r\nMANDIRI KCP KALIURANG) (Other)"^^ . . . . . "HTML Summary of #21237 \n\nANALISA KEPUASAN NASABAH TERHADAP KINERJA \nJASA PELAYANAN DENGAN METODE IMPORTANCE & \nPERFORMANCE MATRIX (STUDI KASUS BANK SYARIAH \nMANDIRI KCP KALIURANG)\n\n" . "text/html" . . . "Perbankan Syariah" . .