TY  - THES
N1  - Afiati Handayu Diyah Fitriyani, S.Pd., M.Pd.
ID  - digilib22103
UR  - https://digilib.uin-suka.ac.id/id/eprint/22103/
A1  - AIDILLA QUROTIANTI, NIM. 12140029
Y1  - 2016/07/19/
N2  - This study aims to describe visitors perception of service excellence of
librarian in The Public Library District Bantul. The subject of this research was
The Public Library District Bantul visitors with total population of 218.521
people. Implementing incidental sampling, this study involved 100 visitors as
participants. Meanwhile, the data collections methods used questionnaire with
Likert scale, nonparticipant observation and documentation. Drawn upon the data
analysis, it is concluded that visitors had positive response (mean=2,96). Based on
the scale interval to get the results of the perception of the visitors to variable
good communication by (2,84) which is good. As a result of subvariables are
verbal and nonverbal communication by (2,97) a relatively good. As a results of
variable individually work with either by (3,23) which is good. The result of a
variable communication of A3 by (2,785). Finally, the result of this study suggest
The Public Library Disctrict Bantul are: 1) Librarian more resonse in welcomed
the arrival of visitors when fit into the library with greeted the visitors, 2) librarian
always give a smile escpecially when serve visitors, 3) librarian help each other
and at the same time in serve visitors, and 4) librarian always response in help
visitors when saw there visitors who have difficulty in looking for a book on the
shelf book.
PB  - UIN SUNAN KALIJAGA YOGYAKARTA
KW  - service excellence of librarian
KW  -  public library
KW  -  attitude
KW  -  attention
KW  -  action
KW  - 
service excellence
M1  - skripsi
TI  - PERSEPSI PEMUSTAKA TERHADAP PELAYANAN PRIMA
PUSTAKAWAN DI PERPUSTAKAAN UMUM KABUPATEN
BANTUL
AV  - restricted
ER  -