eprintid: 22161
rev_number: 11
eprint_status: archive
userid: 71
dir: disk0/00/02/21/61
datestamp: 2016-10-03 06:16:51
lastmod: 2016-10-03 06:16:51
status_changed: 2016-10-03 06:16:51
type: thesis
metadata_visibility: show
creators_name: MOHAMMAD RIZAL AMIN, NIM. 09390144
title: PENGARUH KUALITAS LAYANAN PADA ORGANISASI
PENGELOLA ZAKAT, INFAQ, SHODAQAH TERHADAP
KEPUASAN MUZAKKI DALAM BERZAKAT
(STUDI KASUS LAZIS MASJID SYUHADA YOGYAKARTA)
ispublished: pub
subjects: keu_sya
divisions: jur_keuangan_syariah
full_text_status: restricted
keywords: The quality of service, tangible, reliabilit , responsiveness, assurance,
empathy, and satisfaction muzakki.
note: MUHAMMAD GHAFUR WIBOWO, SE., M.Sc.
abstract: An agency charity will not develop and advanced without any members in
this muzakki. Moreover the charity also affected by some other factors such as the
quality of services and satisfaction muzakki. The quality of services are tangible,
reliability, responsiveness, assurance, empathy. Between the quality of services
and satisfaction of related and complimenting. The fifth characteristic are used
for measuring and assess how far the able to provide services qualified to
members. So that members or muzakki get satisfaction of these services.
This research aims to analyze how the influence of the dimensions of
service quality tangible, reliability, responsiveness, assurance and empathy
muzakki against satisfaction. The research is field research, data that is worn is
primary data obtained through the questionnaire and direct observation into a
field or object of research. Data analysis done by test assumptions classic, linear
analysis regesi worship of idols, r square test, test F and test t.
This research result indicates that the variable in service quality not all of
them have had a positive impact and significant impact on satisfaction muzakki
LAZIS Masjid Syuhada. The results of testing it produces the coefficients
determination (R2) as much as 0,312 which means the quality of services can
influence satisfaction muzakki LAZIS Masjid Syuhada of 31,2 %. It means, the
quality of services is not the only factor that affects satisfaction muzakki LAZIS
Masjid Syuhada, but there are other factors affecting besides variable free used in
this research.
date: 2016-07-19
date_type: published
institution: UIN SUNAN KALIJAGA YOGYAKARTA
department: FAKULTAS EKONOMI DAN BISNIS ISLAM
thesis_type: skripsi
thesis_name: other
citation:   MOHAMMAD RIZAL AMIN, NIM. 09390144  (2016) PENGARUH KUALITAS LAYANAN PADA ORGANISASI PENGELOLA ZAKAT, INFAQ, SHODAQAH TERHADAP KEPUASAN MUZAKKI DALAM BERZAKAT (STUDI KASUS LAZIS MASJID SYUHADA YOGYAKARTA).  Skripsi thesis, UIN SUNAN KALIJAGA YOGYAKARTA.   
document_url: https://digilib.uin-suka.ac.id/id/eprint/22161/2/09390144_BAB-I_IV-atau-V_DAFTAR-PUSTAKA.pdf
document_url: https://digilib.uin-suka.ac.id/id/eprint/22161/1/09390144_BAB-II_sampai_SEBELUM-BAB-TERAKHIR.pdf