@phdthesis{digilib22163,
           month = {July},
           title = {PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN ANGGOTA PENABUNG PADA BMT SYIRKAH MUAWANAH NAHDLATUL 
ULAMA` KRAMAT CABANG KEBUMEN},
          school = {UIN SUNAN KALIJAGA YOGYAKARTA},
          author = {NIM. 09390169 RIFDA MINAL MAULA},
            year = {2016},
            note = {1. Dra.Hj. Widyarini, M.M.},
        keywords = {reliability, responsiveness, assurance, empathy and satisfaction},
             url = {https://digilib.uin-suka.ac.id/id/eprint/22163/},
        abstract = {This study aims to explain the influence of satisfaction member BMT Syirkah Muawanah Nahdlatul 
Ulama` Kramat Kebumen Branch. This study measured factors BMT member satisfaction with the 
independent variables, namely, reliability, responsiveness, assurance, and empathy.
The  population  in  this  study  are  members  of  savers  at  BMT  Syirkah
Muawanah Nahdlatul Ulama` Kramat Kebumen Branch. Samples taken as many as 85 respondents using 
snowball sampling method. The data were analyzed quantitatively by multiple linear regression 
method using  SPSS  16.0  for Windows.
Based  on  calculations,  it  can  be  seen  that  the  variables  of  reliability,
responsiveness, and empathy significant impact on member satisfaction BMT Syirkah Muawanah 
Nahdlatul Ulama` Kramat Kebumen Branch. While variable assurance no significant impact on member 
satisfaction BMT Syirkah Muawanah Nahdlatul Ulama` Kebumen Branch.}
}