@phdthesis{digilib22865,
           month = {July},
           title = {PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN ANGGOTA KOPERASI ISLAM PATTANI DI
THAILAND SELATAN},
          school = {UIN SUNAN KALIJAGA YOGYAKARTA},
          author = {NIM. 12390088 MISS MAREEYAH TOHYOH},
            year = {2016},
            note = {Drs. A. Yusuf  Khoirudin, S.E, M. Si.},
        keywords = {reliability, tangible, responsiveness, assurance, Emphaty, member satisfaction.},
             url = {https://digilib.uin-suka.ac.id/id/eprint/22865/},
        abstract = {Customer perceived service quality as can be seen by comparing the top
persipsi manifestly services they receive or acquisition with real service they expect
or want.
Quality of service has a close relationship with the customer satisfaction.
Quality of service provided the impetus to customers to establish strong ties
companies. In the long term, this bond allows the company to understand carefully the
customer's expectations and requirements.
The purpose of this study to analyze the factors that influence satisfaction
institute for theoretical foundations derived from literature, journals and other
writings that have relations with the matter to be investigated. With through primary
data obtained from questionnaires distributed members.
Based on the analysis and processing of data, it can be seen that the variable
reliability, tangible, and responsiveness partially no berpenganruh to satisfaction of
Islam Pattani Berhad cooperative members. As for variable assurance and Emphaty
each partial effect to satisfaction of Islam Pattani Berhad cooperative members.}
}