@article{digilib237,
           month = {July},
           title = {DIMENSI KUALITAS PELAYANAN (CAROL KING)},
          author = {  RUBAIYATUN RASDAN },
       publisher = {Perpustakaan UIN Sunan Kalijaga Yogyakarta},
            year = {2008},
         journal = {/UIN Sunan Kalijaga/Proseding/},
        keywords = {Kualitas pelayanan },
             url = {https://digilib.uin-suka.ac.id/id/eprint/237/},
        abstract = {10 Dimensi kualitas pelayananbr : 
1. Realibility, 2. Responsivenes , 3. Competence,  4. Access  , 5. Courtecy, 6. Communication,   7. Credibility, 8. Security, 9. Understanding/knowing the customer, 10. Tangibles}
}