%0 Journal Article
%A RUBAIYATUN RASDAN ,  
%D 2008
%F digilib:237
%I Perpustakaan UIN Sunan Kalijaga Yogyakarta
%J /UIN Sunan Kalijaga/Proseding/
%K Kualitas pelayanan 
%T DIMENSI KUALITAS PELAYANAN (CAROL KING)
%U https://digilib.uin-suka.ac.id/id/eprint/237/
%X 10 Dimensi kualitas pelayananbr :  1. Realibility, 2. Responsivenes , 3. Competence,  4. Access  , 5. Courtecy, 6. Communication,   7. Credibility, 8. Security, 9. Understanding/knowing the customer, 10. Tangibles