%A NIM.  13820054 ZUANITA AMALIA SULISTIYANI
%O Joko Setyono, S.E., M.Si.,
%T ANALISIS PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN
ANGGOTA DENGAN DIMENSI CARTER
(STUDI PADA KJKS BMT AL FATH PESAGEN, GUNUNGWUNGKAL, PATI)
%X This research aims to know the effect of variable quality of services that
include compliance (kepatuhan), assurance (jaminan), reliability (keandalan),
tangibles (kemampuan fisik), empathy (perhatian), and responsiveness (daya
tanggap) to the satisfaction of members of KJKS BMT Al Fath Pesagen. This
research using with a population in KJKS BMT Al Fath Pesagen, the samples
were taken using accident sampling method. Analysis of data using multiple
linear regression model.
The results showed that coefficient of determination adjusted R-square of
0.398. This suggests that the independent variables can influence the dependent
variable of 40%, while the remaining 60% is influenced by other variables outside
the research. Based on F test showed that significant numbers 0,000, it is stated
that the independent variables in together can affect the dependent variable.
Partially based on t test variable responsiveness significant positive effect on
member satisfaction, while variable compliance, assurance, reliability, tangibles
and empathy towards the satisfaction of the population.
%K customer satisfaction, service quality (compliance, assurance,
reliability, tangibles, empathy, responsiveness).
%D 2017
%I UIN SUNAN KALIJAGA YOGYAKARTA
%L digilib24645