eprintid: 24709
rev_number: 10
eprint_status: archive
userid: 111
dir: disk0/00/02/47/09
datestamp: 2017-03-24 01:19:52
lastmod: 2017-03-24 01:19:52
status_changed: 2017-03-24 01:19:52
type: thesis
metadata_visibility: show
creators_name: ASRI YUNITA AVIANI, NIM. 13820164
title: ANALISIS PENGARUH KUALITAS FUNGSIONAL, CITRA ORGANISASI, KUALITAS TEKNIK, KUALITAS PELAYANAN, DAN NILAI PELAYANAN TERHADAP KEPUASAN NASABAH BANK SYARIAH MANDIRI
(STUDI PADA NASABAH BANK SYARIAH MANDIRI KCP AMBARUKMO
ispublished: pub
subjects: ps
divisions: jur_ps
full_text_status: restricted
keywords: Functional Quality, Corporate Image, Technical Quality, Service
Quality, Value Service and Costumer Satisfaction.
note: JOKO SETYONO,S.E., M.Si
NIP.19730720 200212 1 003
abstract: Sharia bank is in a matter banking service business continuing to expand
their business since1992. The basic difference between sharia bank and
conventional bank is in the operation of thebusiness. Whereas sharia bank derives
from Islamic Law, and because of that reason sharia bankbecomes the most
attractive forcostumer to use banking service from sharia bank. In global yaer,
shariabank have one of challenge which must being keep a service quality.
Service quality is keyfactor forbanking can be a special quality for competition
with other bank.
This study examined how for “Bank Syariah Mandiri KCP Ambarukmo”
as syariah banking to create costumer satisfaction. Need of the study was the
knew how much costumer satisfaction in Bank Syariah Mandiri KCP Ambarukmo
based form syariah factors and how the service to fulfill costumer’s need. This
study expect Bank Syariah Mandiri KCP Ambarukmo could increase and
maintain the number of costumer because the service factors which are given.
Based on the analysis of parcial test (t tes), functional quality to costumer
satisfaction show that significant value is obtained for 0,5610,05 and t stat
(0.576)  t table (1,661).This means that functional quality is not significant
effect on costumer satisfaction. Corporateimage on costumer satisfactionshow
that significant value is obtained for 0,8250,05 and t stat (-0,221)  t table
(1,661).This means that Corporateimage is not significant effect on costumer
satisfaction. Technical quality on costumer satisfactions how that significant
value is obtained for 0,04 0,05 and t stat (2,041)  t table (1,661). This means
that Technical quality is significant effect on costumer satisfaction. Service
Qualityon costumer satisfaction show that significant value is obtained for
0,0090,05 and t stat (2,656) t table (1,661). This means service qualityis a
significant positive effect oncostumer satisfaction. Value service on costumer
satisfactionshow that significant value is obtained for0,0000,05 and t stat
(5,483)  t table (1,661).This means value service is a significant positive effect
on costumer satisfaction.
date: 2017-03-02
date_type: published
pages: 173
institution: UIN SUNAN KALIJAGA YOGYAKARTA
department: FAKULTAS EKONOMI DAN BISNIS ISLAM
thesis_type: skripsi
thesis_name: other
citation:   ASRI YUNITA AVIANI, NIM. 13820164  (2017) ANALISIS PENGARUH KUALITAS FUNGSIONAL, CITRA ORGANISASI, KUALITAS TEKNIK, KUALITAS PELAYANAN, DAN NILAI PELAYANAN TERHADAP KEPUASAN NASABAH BANK SYARIAH MANDIRI (STUDI PADA NASABAH BANK SYARIAH MANDIRI KCP AMBARUKMO.  Skripsi thesis, UIN SUNAN KALIJAGA YOGYAKARTA.   
document_url: https://digilib.uin-suka.ac.id/id/eprint/24709/1/13820164_BAB-I_IV-atau-V_DAFTAR-PUSTAKA.pdf
document_url: https://digilib.uin-suka.ac.id/id/eprint/24709/2/13820164_BAB-II_sampai_SEBELUM-BAB-TERAKHIR.pdf