relation: https://digilib.uin-suka.ac.id/id/eprint/28763/
title: KOMUNIKASI ANTARPRIBADI DALAM MEMPERTAHANKAN KEPUASAN PELANGGAN (Studi Deskriptif Kualitatif Pada Garda Depan PT Aseli Dagadu Djokdja)
creator: Diani Kurnia Fitri, NIM. 12730044
subject: Komunikasi Islam
description: Communication is a basic human activity, with people communicate can  relate to each other in everyday life wherever human being. Interpersonal  communication is communication between people face to face, which allows each  participant capture the reaction of other directly, either verbally or nonverbally.  Interpersonal communication as communication between communication with  communicant, regarded as the most effective type of communication in terms of  efforts to change attitudes, opinions, or behavior.  This research discussion the interpersonal communication to increase  customer satisfaction with the service of “Garda Depan” PT AseliDagaduDjogja.  This study aims to know how interpersonal communication to determine the level  of customer satisfaction, used a humanity approach, is openness, empathy,  supportiveness, positiveness, and equality. This research design was descriptive  study with a qualitative approach.  Key word: communication, interpersonal communication, customer  satisfaction, service
date: 2017-09-14
type: Thesis
type: NonPeerReviewed
format: text
language: id
identifier: https://digilib.uin-suka.ac.id/id/eprint/28763/1/12730044_BAB-I_IV-atau-V_DAFTAR-PUSTAKA.pdf
format: text
language: id
identifier: https://digilib.uin-suka.ac.id/id/eprint/28763/2/12730044_BAB-II_sampai_SEBELUM-BAB-TERAKHIR.pdf
identifier:   Diani Kurnia Fitri, NIM. 12730044  (2017) KOMUNIKASI ANTARPRIBADI DALAM MEMPERTAHANKAN KEPUASAN PELANGGAN (Studi Deskriptif Kualitatif Pada Garda Depan PT Aseli Dagadu Djokdja).  Skripsi thesis, UIN Sunan Kalijaga.