eprintid: 28763
rev_number: 10
eprint_status: archive
userid: 6
dir: disk0/00/02/87/63
datestamp: 2018-02-21 02:57:58
lastmod: 2018-02-21 02:57:58
status_changed: 2018-02-21 02:57:58
type: thesis
metadata_visibility: show
creators_name: Diani Kurnia Fitri, NIM. 12730044
title: KOMUNIKASI ANTARPRIBADI DALAM MEMPERTAHANKAN KEPUASAN PELANGGAN (Studi Deskriptif Kualitatif Pada Garda Depan PT Aseli Dagadu Djokdja)
ispublished: pub
subjects: KD
divisions: jur_ikom
full_text_status: restricted
keywords: communication, interpersonal communication, customer
satisfaction, service
note: Dra. Hj. Marfu’ah Sri Sanityastuti, M.Si.
abstract: Communication is a basic human activity, with people communicate can
relate to each other in everyday life wherever human being. Interpersonal
communication is communication between people face to face, which allows each
participant capture the reaction of other directly, either verbally or nonverbally.
Interpersonal communication as communication between communication with
communicant, regarded as the most effective type of communication in terms of
efforts to change attitudes, opinions, or behavior.
This research discussion the interpersonal communication to increase
customer satisfaction with the service of “Garda Depan” PT AseliDagaduDjogja.
This study aims to know how interpersonal communication to determine the level
of customer satisfaction, used a humanity approach, is openness, empathy,
supportiveness, positiveness, and equality. This research design was descriptive
study with a qualitative approach.
Key word: communication, interpersonal communication, customer
satisfaction, service
date: 2017-09-14
date_type: published
pages: 122
institution: UIN Sunan Kalijaga
department: Fakultas Ilmu Sosial dan Humaniora
thesis_type: skripsi
thesis_name: other
citation:   Diani Kurnia Fitri, NIM. 12730044  (2017) KOMUNIKASI ANTARPRIBADI DALAM MEMPERTAHANKAN KEPUASAN PELANGGAN (Studi Deskriptif Kualitatif Pada Garda Depan PT Aseli Dagadu Djokdja).  Skripsi thesis, UIN Sunan Kalijaga.   
document_url: https://digilib.uin-suka.ac.id/id/eprint/28763/1/12730044_BAB-I_IV-atau-V_DAFTAR-PUSTAKA.pdf
document_url: https://digilib.uin-suka.ac.id/id/eprint/28763/2/12730044_BAB-II_sampai_SEBELUM-BAB-TERAKHIR.pdf