@phdthesis{digilib31935,
           month = {May},
           title = {ANXIETY AND UNCERTAINTY MANAGEMENT DALAM KOMUNIKASI
ANTARBUDAYA PENGGUNA COUCHSURFING DI YOGYAKARTA},
          school = {UIN Sunan Kalijaga},
          author = {NIM. 14730015 RAHMAH HAYATI},
            year = {2018},
            note = {Niken Puspitasari, S.IP, M.A},
        keywords = {Intercultural Communication, AUM theory, Anxiety, Uncertainty,
Couchsurfing},
             url = {https://digilib.uin-suka.ac.id/id/eprint/31935/},
        abstract = {Cultural differences show there are habits, norms and values that influence
the communication process to understand each other. Couchsurfing is a non-profit
social media with an international scale that connects tourists with local people.
There are host and surfer functions on Couchsurfing bring individuals with different
cultures to interact with each other especially those in Yogyakarta. Hosts who are
local people receive the requests from surfers who are from different regions or
countries with different cultures. This condition causes Couchsurfing users in
Yogyakarta to experience anxiety and uncertainty to communicate with them.
This research is a qualitative with descriptive methods and the aim of
knowing about anxiety and uncertainty management on Couchsurfing users in
Yogyakarta. The data collection methods in this study were conducted with indepth
interviews and documentation. As for the validity of data used triangulation
of data sources. In this research, anxiety and uncertainty management theory is
proposed by Gudykunst in expressing the effort of management of anxiety and
uncertainty with communication elements related to verbal, non verbal message and
perception to achieve effective intercultural communication.
This research shows that host of Couchsurfing users in Yogyakarta can
manage anxiety and uncertainty based on AUM theory done with strengthen self
concept, empathy and tolerance, have knowledge and strong motivation and build
closeness.
Keywords: Intercultural Communication, AUM theory, Anxiety, Uncertainty,
Couchsurfing}
}