eprintid: 32740
rev_number: 10
eprint_status: archive
userid: 12259
dir: disk0/00/03/27/40
datestamp: 2019-01-25 01:58:27
lastmod: 2019-01-25 01:58:27
status_changed: 2019-01-25 01:58:27
type: thesis
metadata_visibility: show
creators_name: OKTA GUSTIANSYAH, NIM. 14820170
title: PENGARUH KUALITAS LAYANAN DAN WORD OF MOUTH TERHADAP KEPUTUSAN UNTUK MENJADI NASABAH PERBANKAN SYARIAH DI YOGYAKARTA
ispublished: pub
subjects: ps
divisions: jur_ps
full_text_status: restricted
keywords: Quality of Service, Word of Mouth, Customer Decision
note: FARID HIDAYAT, S.H., M.SI
abstract: This study aims to determine: 1) the influence of service quality on the decision to become a sharia banking customer in Yogyakarta, 2) the influence of word of mouth on the decision to become a sharia banking customer in Yogyakarta. This study uses a quantitative approach. The object in this study is
service quality (X1), word of mouth (X2), and interest in being a customer (Y). The subject of this research is customers who have Islamic banking accounts in Yogyakarta. The sample of this study amounted to 100 customers who were taken using simple purposive sampling method. Data collection techniques using questionnaire questionnaire. The analysis technique used in this study is regression, which is looking for the effect of X variables on Y variables. The regression results show that service quality and word of mouth variables have a positive and significant effect on the decision to become sharia banking customers in Yogyakarta. The influence of service quality and word of mouth on the
decision to become sharia banking customers is 52.1%, while 47.9% is influenced by variables other than service quality and word of mouth.
date: 2018-08-01
date_type: published
pages: 133
institution: UIN SUNAN KALIJAGA YOGYAKARTA
department: FAKULTAS EKONOMI DAN BISNIS ISLAM
thesis_type: skripsi
thesis_name: other
citation:   OKTA GUSTIANSYAH, NIM. 14820170  (2018) PENGARUH KUALITAS LAYANAN DAN WORD OF MOUTH TERHADAP KEPUTUSAN UNTUK MENJADI NASABAH PERBANKAN SYARIAH DI YOGYAKARTA.  Skripsi thesis, UIN SUNAN KALIJAGA YOGYAKARTA.   
document_url: https://digilib.uin-suka.ac.id/id/eprint/32740/1/14820170_BAB%20I_BAB_TERAKHIR%20_DAFTAR_PUSTAKA.PDF.pdf
document_url: https://digilib.uin-suka.ac.id/id/eprint/32740/2/14820170_BAB%20II_S.D._SEBELUM_BAB_TERAKHIR.pdf