eprintid: 32766
rev_number: 10
eprint_status: archive
userid: 12259
dir: disk0/00/03/27/66
datestamp: 2019-01-25 08:18:54
lastmod: 2019-01-25 08:18:54
status_changed: 2019-01-25 08:18:54
type: thesis
metadata_visibility: show
creators_name: Sulaiman, NIM :148201233
title: ANALISIS FAKTOR-FAKTOR YANG MEMPENGARUHI LOYALITAS NASABAH BNI SYARIAH CABANG YOGYAKARTA
ispublished: pub
subjects: ps
divisions: jur_ps
full_text_status: restricted
keywords: Customer Loyalty, Religion, Trust, Profit Sharing, Service Quality, and Complaints Handling
note: Joko Setyono, SE., M.Si
abstract: This research is motivated by the level of competition between independent Islamic banks and banks in Indonesia, where each banking has its own way to maintain its customers, including the BNI Syariah Yogyakarta branch, because this will maintain the continuity of BNI Syariah industry if customers feel
satisfied with the service received. This study aims to determine the religious variables, trust, trust, profit sharing, service quality, and complaints have a positive influence on customer loyalty. From the results of the analysis using regression, it is known that religious variables, trust, profit sharing, service
quality, have a significant positive influence on customer loyalty. While the complaint variable has a significant negative effect. The five variables are 65%, while the remaining 35% is explained by other variables not proposed in this study.
date: 2018-08-20
date_type: published
pages: 108
institution: UIN SUNAN KALIJAGA YOGYAKARTA
department: FAKULTAS EKONOMI DAN BISNIS ISLAM
thesis_type: skripsi
thesis_name: other
citation:   Sulaiman, NIM :148201233  (2018) ANALISIS FAKTOR-FAKTOR YANG MEMPENGARUHI LOYALITAS NASABAH BNI SYARIAH CABANG YOGYAKARTA.  Skripsi thesis, UIN SUNAN KALIJAGA YOGYAKARTA.   
document_url: https://digilib.uin-suka.ac.id/id/eprint/32766/1/14820123_BAB%20I%2C%20V%2C%20%20%20DAFTAR_PUSTAKA.pdf
document_url: https://digilib.uin-suka.ac.id/id/eprint/32766/2/14820123_BAB%20II%2C%20III%2C%20IV.pdf