?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Abook&rft.au=Permata%2C+Ahmad+Norma&rft.aulast=Permata&rft.aufirst=Ahmad+Norma&rft.date=1+September+2014&rft.isbn=978-602-1616-25-3&rft.btitle=Monitoring+Pelayanan+Publik%3A+Organisasi+Masyarakat+Sipil&rft.tpages=37&rft.genre=book